Head Office Dispensing Optician

Zest Business Group; England; Hybrid; GBP 30,000 - 33,000; Full time

Job description

Zest Optical are recruiting for a qualified Dispensing Optician to join one of the UK's leading independent online retailer of luxury sunglasses and prescription eyewear.

This is a chance to take the next step in your career, utilising all of the skills you have developed in-store, in a fresh environment with a business that prides itself on innovation and exceptional customer experience.

The Business

• Established for over 20 years with a reputation for excellence
• Over 23,000 5-star reviews on Trustpilot
• Modern head office with an in-house Optical Glazing Lab and distribution facility

The Role

Drive the continued success of the prescription side of the business. This is a diverse position that goes beyond traditional dispensing, offering the opportunity to apply your expertise in a variety of ways:

• Customer Support: Act as the main point of contact via digital communication channels for prescription-related queries.
• Product Guidance: Advise on the most suitable products for customers with specific or complex prescription needs.
• Training & Development: Provide ongoing training to the customer service team to enhance their knowledge and understanding.
• Process Improvement: Develop and refine dispensing procedures to ensure a seamless prescription journey for customers.
• Content Management: Ensure the accuracy of prescription-related content on the website.
• Service Expansion: Assist in expanding the prescription product range and developing new services.
• Marketing Support: Provide expertise for prescription-focused marketing campaigns.

About You

• GOC Registered: With a clean record.
• Commercially Astute: Understand business growth and customer satisfaction.
• Tech-Savvy: Comfortable using IT systems and managing administrative tasks.
• Strong Communicator: Confident in collaborating across teams and providing expert advice.

What's On Offer?

• Salary: 30-33,000 + Bonus.
• Hours: Full-time or part-time (30-37.5 hours per week).
• Reduced Weekends: 1 in 4 Sats (9am-2pm) and can be worked from home.
• Holidays: 26 days + Bank Holidays.
• Professional Fees: Paid.
• Staff Discount: Generous staff discount on products.
• Hybrid Working: Potential for WFH once comfortable in role.

Apply Now

If you're a Dispensing Optician looking to take your career to the next level, we would love to hear from you.

To apply, please submit your CV through the 'Apply' link below.