Head of Warehouse Operations

Bis Henderson; Stafford; On-site; GBP 100,000 - 125,000; Full time

Job description

Head of Warehouse Operations
Location: Uttoxeter, Cheltenham, Spain (Travel Required as below)
Reports To: Operations Director

Are you an experienced warehouse operations leader who thrives in a fast-paced, multi-site environment? Do you inspire teams, drive operational excellence, and deliver top-tier customer service? If so, this could be the perfect opportunity for you.

About the Role:
We're on the hunt for a dynamic Head of Warehouse to join our senior operations team. You'll oversee our warehousing operations across a site near Uttoxeter as the main location, Cheltenham (biweekly visit), and a site in Spain (once a quarter visit), ensuring efficiency, performance, and the highest standards of service in everything we do.

This is a hands-on leadership role where you'll drive performance through continuous improvement, champion a "right first time" approach, and empower teams to consistently exceed expectations. You'll take ownership of operational KPIs, budgets, and resource planning to ensure we meet and surpass our goals today and into the future.

What You'll Do:

• Take full ownership of day-to-day warehouse operations across multiple in-house sites
• Lead, coach, and develop Warehouse Managers and Supervisors to deliver best-in-class execution
• Manage labour, engineering, and parts forecasting to ensure cost-effective, high-performance operations
• Own and manage weekly and monthly budgets, driving accountability across your teams
• Champion continuous improvement - identifying opportunities, challenging the norm, and delivering lasting impact
• Collaborate with key internal stakeholders (Sales, Transport, Asset & Project Management) to deliver operational excellence
• Lead on health and safety compliance to keep our people and customers safe
• Shape short, medium, and long-term operational strategies in line with wider business objectives

Who You Are:

• A natural leader and motivator with a strong track record in managing complex, multi-site warehouse operations
• Commercially astute and analytically sharp - you make data-driven decisions that deliver results
• Strategic thinker who can also execute on the ground
• An excellent communicator who builds trust across teams and departments
• Resilient, adaptable, and comfortable working in fast-moving, evolving environments
• A team player and brand ambassador who leads by example and lives our values

What You'll Bring:

• Proven experience leading warehouse operations across multiple locations
• In-depth knowledge of warehouse management best practices and procedures
• Strong financial acumen with experience managing budgets and KPIs
• A passion for customer service and operational improvement
• Ability to drive change, solve problems, and optimise processes at scale
• A collaborative mindset and the confidence to challenge the status quo

Ready to Lead the Way?
If you're driven by operational excellence, motivated to make a real impact, and excited to take on a leadership role with broad influence - apply now and help us shape the future of our warehouse operations!