Head of Technology Deployment & Testing

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McDonald's Head of Technology Deployment & Testing in London, United Kingdom

Company Description:

About Us

McDonald’s has run its business in the UK since 1974 and currently operates over 1500 restaurants across the UK and Ireland, serving almost four million customers each day. McDonald’s is one of the UK’s largest private sector employers, employing over 170,000 people.

Hybrid Working

This role is based in our East Finchley office working 3 days in the office and 2 days remotely.

Job Description:

The Opportunity

In this exciting opportunity, you will lead on ensuring the restaurant’s software deployments are tested, planned, and sequenced to minimise restaurant disruption. You will achieve this by frequent communication and engagement with our restaurants and deployment partners. The Head of Technology Deployment and Testing role will operate as a strategic leader within Technology and will ensure that there is a smooth deployment of all software and file management into our restaurants. The role holder will sponsor and provide leadership around continuous platform development and release management as well as adhoc programmes and projects in support of McDonald’s growth plans. The role holder will also provide commercial leadership with a number of key partners in order to drive business value and appropriate governance.

What will my accountabilities be?

1. Provide senior leadership within the Technology function to foster a high-performing culture aligned with the company values.
2. Stay close to the business by building and maintaining strong franchisee relationships, particularly with those in the Technology Committee.
3. Provide ongoing coaching and mentoring to members of the Technology Deployment and Testing team, ensuring that the team have strong development plans and career progression and succession plans.
4. Accountable for the smooth deployment of new platform/product software into our restaurants.
5. Accountable for the scheduling, coordinating, and management of software releases across McDonald’s UK&I for multiple applications and portfolios. Releases can be inclusive of application updates, security patches, operating systems updates.
6. Ensure that all restaurants software deployments are planned and sequenced to minimise restaurant disruption.
7. Accountable for communication and engagement with restaurants about the status and timing of their deployments.
8. Accountable for deployment readiness; ensuring restaurants and/or our partners complete the checks which need to be performed ahead of any deployment and accountable for ensuring these have been complete.
9. Work with the wide Technology team to ensure that restaurants have the appropriate hardware and configuration for any new software deployments.
10. Work closely with service operations to ensure there is a full feedback loop with regards to any new software deployments to ensure ongoing continuous improvements in deployment quality and process.
11. Work closely with Global tech, LIOM Markets, and Segment teams to ensure that any required defects are included and prioritised in overall market platform/product backlogs.
12. Work closely with the Marketing and National Operations teams around feature and capability enablement that supports the overall tech strategy.
13. Accountable for all market-focused test activities and working with our partners and suppliers to ensure we receive quality builds and releases.
14. Provide oversight for all testing across all projects and initiatives in the UK&I market.
15. Responsible for establishing and executing a testing strategy for the UK&I.
16. Set standards and hold our testing partners to account for their delivery.
17. Manage the Deployment & Testing G&A workbook and ensure robust financial governance is in place for segment and franchisee spend.

What Team will I be a part?

The Head of Technology Deployment & Testing operates as part of the Technology Leadership team.

Who are my customers?

Customers of this role will include:

1. Our Franchisees.
2. Department Heads and Directors from across the market.
3. Global Technology colleagues in other McDonald’s markets and those working in global and segment functions.

Qualifications:

What background do I need to have?

1. The role holder will have senior Technology leadership experience with a broad remit.
2. Significant experience of leading and developing diverse teams.
3. Experience working in a global diverse team.
4. Excellent track record creating credible, effective partnerships with third parties and/or in a matrixed organisation.
5. Well versed in communicating and influencing at senior levels.
6. Extensive experience of software release management and testing.
7. Highly efficient in resource planning and tasks assignment.
8. Knowledge of benefits and dependency mapping and risk management.
9. Excellent written/oral communication skills for reports and presentations.
10. Strong presence and influence and ability to operate effectively at all levels of the business.
11. Strong and demonstrated ability to build lasting relationships with key stakeholders.
12. Experience of Programme and project level financial management.
13. Highly proficient IT skills in Word, Excel, PowerPoint, and MS project.
14. Formal training in project management practices preferred.

Additional Information:

Company Vision and Culture

Our Global vision is to build a better McDonald’s and in the UK and Ireland we are working hard to be the UK & Ireland's best-loved restaurant company.

McDonald’s is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees, and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating a positive, energising, exceptional working environment for us all.

Our values drive our culture and shape our beliefs, our priorities, and our actions. They influence the decisions we make, how we treat one another, and how we show up as a brand to the world.

Serve: We put our customers and our people first.

Inclusion: We open our doors to everyone.

Integrity: We do the right thing.

Community: We are good neighbours.

At McDonald’s, we are People from all Walks of Life...

People are at the heart of everything we do, and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic selves in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees, and suppliers gives us strength.

We do not tolerate inequality, injustice, or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere.