Head of Technology and Customer Operations

Elmbridge Borough Council is at a pivotal point in its journey, with a solid foundation in digital operations and an ambitious vision for the future. We are a progressive council, committed to continuous improvement, aiming to enhance services for our diverse community. Bold placemaking projects are on the horizon, and we’re improving transport links to foster a stronger sense of community. Our goal is to be carbon-neutral by 2030. The organisation is stable and secure, poised for growth and innovation. We value transparency and collaboration, making this an exciting time to join Elmbridge as we invest in our people and services.

We are seeking an outstanding leader to head our Technology and Customer Operations teams. This pivotal role unites customer operations and digital services, embodying the Council’s vision of technology as a driving force that delivers exceptional customer services. The department oversees essential functions such as revenues and benefits, and manages high-profile services like parking. This role is at the heart of our transformation, and your leadership will advance operational efficiency, ensuring greater, more impactful outcomes for our residents.

As Head of Technology and Customer Operations, you will play a central role in driving transformation across the Council. You must be hands-on, strategic, and a leader who bridges the gap between people and processes. Technology must enhance service delivery. Your values must align with Elmbridge’s - Care, Collaborate, and Continuous Improvement. This role is front-facing, requiring excellent interpersonal skills to engage with stakeholders. A background in technology leadership, perhaps from outside the public sector, could bring fresh energy. This is your chance to shape the future of Elmbridge and deliver solutions that will truly make a real difference for our community.

To confirm your interest in the role, please contact our recruitment partners at Tile Hill:
Greg Hayes - 07423243415 or Greg.Hayes@tile-hill.co.uk
Anita Denton - 07725 554802 or anita.denton@tile-hill.co.uk

Closing date: Monday 14th October at 9am

To apply:
Please submit an up-to-date copy of your CV (four sides of A4 maximum), along with a supporting statement detailing your experience and achievements while addressing the key criteria for the role. Documents should be uploaded via our website, please include and upload the below information in two documents only. If you experience any issues whilst applying, please contact Ella.Vanderhook@tile-hill.co.uk.

Applications should include:

• Full contact details;
• Names, positions, organisations and contact details for two referees (we will ask your permission before contacting referees);
• Notification of any dates when you are not available for an interview.

At Tile Hill, we are committed to inclusion and accessibility. We champion and support all individuals to ensure everyone feels valued, listened to, and motivated to get the very best out of each recruitment process, with processes designed to meet the needs of individuals. If you have any specific requests and would like a confidential discussion with the Tile Hill team, please email inclusion@tile-hill.co.uk.