Head of Service Operations

Head of Service Operations

Location: Bristol, GB, BS16 1EJ
Onsite or Hybrid: Hybrid

Job Title: Head of Service Operations
Location: Stoke Gifford, Bristol
Compensation: £74,300 + Benefits
Role Type: Full time / Permanent
Role ID: SF62485

At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Head of Service Operations at our Babcock Technology Centre site.

The role
As a Head of Service Operations, you’ll lead a team of IT professionals, producing both bespoke software applications and integrated Commercial off the Shelf (COTS) products for a customer base of 10,000 users within an organisation that has a longevity of project work within the Defence and Civil Nuclear arenas.

Day-to-day, you’ll provide specialist knowledge management and technical expertise on a range of products, technologies and collaborative solutions that support both the internal and external, predominantly within the Defence and Civil Nuclear arenas.

Key Responsibilities:

• Shaping and guiding the service function within Digital Solutions, including Infrastructure, Service Desk, Change and Problem Management.
• Leadership and professional development of a team of circa 30.
• Accountability for service outputs, including KPI and SLA adherence.
• Managing budgets from across a number of contracts ensuring cost effective delivery.
• Integral member of the Senior Leadership team, representing all aspects of service delivery.

Essential Experience:

• Extensive experience in IT service management gained in organisations where IT is considered critical to success.
• Excellent leadership skills with experience of getting the best from people.
• Proven experience of working in secure environments with MOD experience - Desirable.
• Proven experience in running a service operation, scoping and designing service elements of IT solutions.
• Experience of running a service function to ISO27001, ISO20000 and ITIL standards.

We value difference and don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would like to hear from you.

Security Clearance:
The successful candidate must be a sole UK national who is able to achieve and maintain Naval Nuclear Propulsion Information (NNPPI) security clearance for this role.

What we offer:

• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading allows employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
• ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
• Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.

Babcock International:
For over a century, Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email careers@babcockinternational.com with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.