Head of Service - Intensive Personalised Support

Job summary

Are you?:

An experienced senior leader, in a mental health, social care or children's services environment, managing complex multi-component services.

Adept in implementing person-centred, contemporary, strength-based care packages that support complex needs clients to thrive.

Confident in the continued coordination of medium-term therapeutic packages, mitigating identified risks and utilising safe, positive risk-taking practices to facilitate autonomy, dignity, and choice - empowering clients to live fuller lives.

Excellent knowledge and understanding of CQC / OFSTED standards of governance and the proven ability to deliver these via a large team.

Skilled in project management accustomed to using tools and processes to identify project goals, set and manage the schedule, anticipate and identify issues, remove obstacles, delineate responsibility, track task completion, and communicate progress.

Experienced in working within CAMHS / Social Services / Safeguarding and have in-depth knowledge and understanding of CYP mental health pathways.

A highly experienced compassionate, positive and proactive leader with the ability to motivate, engage and support delivery teams to achieve the highest standards and outcomes.

A strategic thinker able to foresee and take action to deal with problems and opportunities.

Able to build strong relationships fostering trust and cooperation among colleagues, stakeholders, community leaders, commissioners, and sub-contractors.

Main duties of the job

Role Purpose

You will lead the Intensive Personalised Support Service (IPS) for Children and Young People for ABL Health.

Duties and Responsibilities

This is a senior leadership role working under the line management of the Divisional Lead and you will be directly reporting to ABL's monthly performance board.

The role will be varied, challenging and rewarding as you lead the service through identified improvements, emerging needs, implementation, delivery and ongoing innovation and service development.

Ensure the highest quality and standards of support is provided to children and young people/ adults, their families, and a range of other professionals, enabling the child/ young person to continue to live at home.

Ensure that safeguarding of clients when concerns are identified.

Undertake reviews of multidisciplinary reports and social care assessments including SEN, risk assessments and utilise other assessment tools as appropriate in conjunction with the child/young person/ adult, family, and other professionals.

Have a key role in the recruitment and ensure that staff are trained to a high standard in service delivery and a range of other areas to ensure competent and high-quality service delivery.

Overseeing the day-to-day management of the IPS team including allocating cases on a daily basis ensuring consistency (rotas, annual leave etc).

Line management of team managers and overall responsibility for effective delivery of multidisciplinary service, ensuring a motivated, empowered and integrated team of committed practitioners including volunteers.

Take an active role working alongside the Business development team in the reviewing, monitoring and prioritisation of referrals with team managers to ensure slick conversions alongside safe, innovative packages of care.

Present fair, balanced feedback/support to staff and family members. Recognise and challenge areas of poor practice and institutionalised culture.

Ensure that all service delivery is reviewed for each young person on a frequent basis.

Disseminate learning from the service to enable other stakeholders to benefit from the service, through building case studies and utilising feedback.

Ensure that all ABL policies and procedures are understood and implemented by staff, to include quality assurance, regulatory, risk frameworks, safeguarding, child protection, criminal records, data protection, HR and health and safety.

Ensure all relevant records in relation to the young people we support, and employees are appropriately maintained and up to date and compiled and delivered as required for/to relevant authorities.

Identify potential problems, acting proactively to avoid service breakdowns, deal with complaints and to mitigate all types of risk through the liaising with parents/ families and other professionals.

Provide on-call support and assistance when required, taking part in managers on-call on a rota including evenings and weekends distributed fairly amongst management team (paid by daily on-call rate).

Work flexibly and adapt to suit the service need.

Lead a multi-disciplinary team: working constructively with the team to ensure good service users care, facilitate effective and safe delivery, continuity of care, ongoing service development and quality service users pathways.

Develop and evolve the service, co-produced with service users to continuously meet the changing needs of local people, communities, stakeholders and commissioners.

Deliver an outcomes-based service delivery model, achieving and exceeding KPIs, ensuring effective allocation of resources and being responsive to service user / partner / commissioner feedback.

Ensure high-quality contract performance across all of its key elements, along with effective reporting and budget management.

To facilitate co-production regarding implementation and continuous service development.

To ensure integrated pathways, avoiding duplication and optimising service user experience.

Having a clear understanding of how the service can and should integrate with the rest of the health, care & education system. Work alongside the stakeholder engagement team to ensure all stakeholders are informed and engaged.

Taking a client and community centred approach to delivery, focused on community assets and supporting the delivery teams to take ownership of their service and be proud of their outcomes.

Performance management of service including ensuring activity requirements are meeting contractual requirements and all KPIs are met and exceeded where possible.

Financial and budget management and optimised resource allocation across the service.

Developing service reports of excellent quality Commissioner reports, performance management reports.

Representing the organisation and service at local, regional and national stakeholder and networking events.

Managing sub-contractors including service level agreements, finance and performance management.

Establish positive and effective relationships with service user representatives, stakeholders and partners.

Driving service innovation utilising ABL's continuous improvement system which includes delivery staff in leading innovation and service development supported by specialist leads.

Working with clinical, community, social care, educational and statutory stakeholders to deliver safe, effective, person-centred care pathways.

Work with the ABL engagement and communications team to implement and continuously develop the communications and marketing strategy and service promotion.

Ensure the safe and effective delivery of the service in line with ABL's integrated governance framework.

Work as a delivery partner with commissioners, building excellent working relationships, taking an open and honest approach to contractual and performance management and sharing successes and challenges for collective solution-focused approaches.

Additional responsibilities

Work collaboratively with other professionals / disciplines across the organisation.

Person Specification

Job Specific Requirements

Essential

• Work flexibly and adapt to suit service need.

Qualifications

Desirable

• Management qualification.

Experience

Essential

• Experienced mental health / Care sector (or similar) leader, confident in delivering excellent contemporary service approaches and outstanding governance outcomes.
• Experience in dignity in care approaches, recovery packages and safeguarding of clients.
• 2 + Years Senior Management experience.
• Experience in effectively leading and inspiring large teams over 20 staff.
• Experience working with commissioners.
• Experience of contract and performance management.
• Experience of budget management of services over £1m a year.
• Demonstrable experience of managing service improvement.
• Experience of leading / working within multi-disciplinary teams.

Desirable

• At least 5 years in mental health-related field.
• Experience of delivery/management of CYP mental health services.
• Experience within a commissioning environment.
• Experience of supply chain management.
• Experience developing programmes of Communications and marketing campaigns.
• Demonstrable experience of leading staff development programmes.

Skills & Knowledge

Essential

• Excellent partnership/stakeholder relationship skills.
• Understanding of mental health and evidence base.
• Demonstrable experience working with one or more of the following:
• GP Practices/Primary Care
• Secondary Care
• Schools and Colleges
• VCSE Sector
• Social Care
• Community health
• CAMHS
• 0-19 Children Services
• Excellent people management skills and compassionate leader.
• Personable and approachable leader.
• Problem solving and solution-focused approach.
• Excellent literacy skills/BI skills/data understanding.
• Excellent communicator both written and verbal and able to communicate across varied mediums.
• Effective time management skills.
• Ability to effectively prioritise workload, multi-tasking where necessary.
• Excellent organisational skills.
• Strong IT skills, particularly with use of Microsoft Office packages and databases.

Desirable

• Knowledge of safeguarding in community health setting.
• Understanding of mental health and evidence base.
• Understanding of clinical and operational governance.
• Demonstrable experience and knowledge of techniques for community health engagement techniques.
• Demonstrable knowledge of behaviour change theory and practice.
• Demonstrable experience of Asset Based Community Development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: ABL Health Ltd

Address:

71 Redgate Way

Farnworth

Bolton

BL4 0JL

Employer's website: https://www.ablhealth.co.uk/work-for-us/join-our-team/