Head of Sales, Exceptional Homes

Corporate Office, London; London; On-site; GBP 60,000 - 100,000

Job description

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Mandarin Oriental is looking for a Head of Sales to join our Exceptional Homes team at the London Corporate Office.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

About the job
Based at the Mandarin Oriental Corporate Office within the Exceptional Homes Team in London, the Head of Sales is responsible for bringing sales leads and driving leisure sales from third-party agencies. The Manager is a great problem-solver, a self-starter, and naturally creative, pragmatic, and collaborative.

We are looking for an individual with strong selling skills to help launch this product into the market and make an immediate sales impact. The Head of Sales will have a strong understanding and experience in luxury hospitality and more specifically in leisure sales in the UK, European, and Middle East markets.

As a Head of Sales, you will be responsible for:

Key Account Management and Strategic Planning (50%)

• Manages a portfolio of top accounts in line with the regional account list and develops, implements, and evaluates key account plans on a bi-annual basis.
• Strategically supports allocated Villas through participation in performance calls, pre-opening calls, internal and owner business reviews, regional revenue/sales calls, market intel reports, and on-property/virtual onboarding and mentoring calls where needed.
• Maintains good working relationships within all MOHG hotels and Head Office, ensuring prompt, informative replies to enquiries, quality lead generation, and providing thorough details on qualified accounts.
• Identifies new business opportunities within existing/potential accounts in the region, driving cross-selling and upselling initiatives.
• Keeps abreast of and reports on market trends, competitor activities, and client feedback as needed.

Sales Team Leadership and Development (30%)

• Leads the sales team of 3 colleagues to drive and maximise working relationships with selected key and incubation accounts to exceed annual targets.
• Ongoing development of the team through coaching, mentoring, and annual PDP recorded on Page U.
• Prepares annual departmental P&L and manages in line with budget.
• Completes and manages individual and team BSCs in line with GS strategy and guidelines inclusive of annual account list review.

Sales and Business Development (20%)

• Develops strong business relationships in the region to understand and deliver on their needs, as well as drive their engagement with our sales strategies, tools, and systems.
• Develops and delivers compelling sales presentations to key decision-makers and stakeholders.

As a Head of Sales, we expect from you:

• Interpersonal Savvy - relates well to all kinds of people up, down, laterally, inside and outside the organization; builds appropriate rapport, constructive and effective relationships; uses diplomacy and tact.
• Strong negotiation and communication skills, with the ability to build and maintain relationships with key stakeholders.
• Strong experience building & maintaining C-Level agency and client relationships.
• Presentation skills at senior management and C-Level.
• Bachelor's degree required preferably in Hotel Management, Business Administration, or Marketing.
• 7+ years' experience working in hotels, travel trade, or similar fast-paced industries.
• 3+ years' experience of building and leading sales teams.
• Proven track record of overachievement against ambitious revenue and growth goals.
• Expert in the Travel Industry. Fluent in English.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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