Head of Retention Marketing - 12 Month FTC

Future; London; Hybrid; GBP 35,000 - 60,000; Full time

Job description

Reporting into the Head of Customer Value, this role is an exciting opportunity to join our fast-paced customer revenues team, to deliver a best in class customer retention strategy on our high profile UK News & Wealth brands.

What you'll be doing

We’re looking for an experienced marketer to lead the News & Wealth Retention team. This role is responsible for driving yield and revenue, improving lifetime value across our subscriber base by delivering retention and engagement marketing initiatives to reduce churn and win back customers. You’ll be experienced in retention analytics and confident in using data to build out strategic recommendations.

Above all, you will be customer centric and will always deliver a first class customer experience, whilst reviewing how we can reduce costs and maximise our retention budget to support LTV across the business.

Experience that will put you ahead of the curve

• A specialist in retention or CRM marketing, ideally from a subscriptions background
• Knowledge of CRM/CDP Platforms and automated digital journeys
• You’ll be a strategic thinker with the ability to manage a team and identify opportunities in line with business goals and priorities
• Excellent analytical skills and ability to clearly communicate results and recommendations, both verbally and in written formats
• Experience with building and monitoring customer lifecycles, ideally within a recurring revenue model

What's in it for you

The expected range for this role is £35,000 - £60,000.

This is a Hybrid role from our London Office, working three days from the office, two from home.

… Plus more great perks, which include:

• Uncapped leave, because we trust you to manage your workload and time
• When we hit our targets, enjoy a share of our profits with a bonus
• Refer a friend and get rewarded when they join Future
• Wellbeing support with access to our Colleague Assistant Programmes
• Opportunity to purchase shares in Future, with our Share Incentive Plan

Internal job family level P4.

Who are we…

We’re Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces.

We’ve got ambitious plans that further build on our growth momentum and unlock new opportunities – and we’re looking for driven people who want to be a part of it!

Our Future, Our Responsibility - Inclusion and Diversity at Future

We embrace and celebrate diversity, making it part of who we are.

Different perspectives spark ideas, fuel creativity, and push us to innovate. That’s why we’re building a workplace where everyone feels valued, respected, and empowered to thrive.

When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It’s not just about what you bring to the table — it’s about making sure the table has room for everyone.

Because a diverse team isn’t just good for business. It’s the Future.

Please let us know if you need any reasonable adjustments made so we can give you the best experience!

Find out more about Our Future, Our Responsibility on our website.

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