Head of Regional Delivery South West - Facilities Management

Head of Regional Delivery South West - Facilities Management

1. Manage Service Performance and Contract Management

• Demonstrate delivery of programmes of estate services to time and cost through robust progress performance monitoring and management information, including ensuring circa 10,000 infrastructure assets are statutory and mandatory compliant at all times.
• Identify opportunities to reduce estate running costs, provide customers with costed infrastructure options and seek out opportunities to increase utilisation and rationalisation of infrastructure assets.
• Work collaboratively with Suppliers to deliver agreed programmes of work, to drive Industry Partner performance against contract KPIs and identify opportunities for efficiencies and improvements.
• Ensure that the Regional Programme Management Office assures/provides a standardised and consistent level of quality and reliability of services to all customers. Ensuring that the activities relating to performance and reporting for the delivery of projects/services in the TLB portfolios are to a Government and Industry standard.
• Provide clear governance within the Region to the Defence Infrastructure Organisation (DIO) staff and ensure that clear governance arrangements are in place and that reports are presented in a timely and consistent manner.
• Successfully mobilise the soft FM replacement contracts in region to deliver the required improvements and benefits.

2. Leadership of Multi-Disciplinary Teams

• Motivate and empower multi-disciplinary teams, which include infrastructure professionals, commercial, finance, and specialist technical services, by setting common goals and vision. Drive a culture of teamwork, high performance and continuous improvement whilst ensuring the Regional Delivery Teams are appropriately staffed with the right skills and capabilities to deliver the Region’s outputs.
• Be an active member of the Regional Delivery Senior Leadership Team, working collaboratively to drive and deliver improved Facilities Management services.
• Contribute to the required Senior Civil Servant duties, being a visible leader and demonstrating a personal commitment to DIO’s Leadership Code, whilst supporting the Regional Delivery Team to successfully demonstrate the activities within the DIO's Leadership Code.
• Strengthen the safety and environmental culture within the team and work with colleagues across the wider business areas to support the improvement of the safety culture.

3. Deliver Change

• Lead the DIO transformation by delivering change to create a customer focused delivery capability and deliver effective communications in support of wider corporate DIO and MOD initiatives.
• Accountable for ensuring the effective delivery of Continuous Improvement Plan as required to achieve benefits for DIO and the Customer and ensure that sustainability targets are being achieved.

4. Deliver Services

• Deliver three figure £multi-million and complex programmes of estate services to agreed time and budget envelope. These services include hard and soft facilities management, asset disposals, capital projects (including high value capital works), estate management services utility management, asset lifecycle component replacements.
• Advise in the formation of and be responsible for the Regions annual budget and delivery programmes, to ensure all operations are provided at optimum cost and effectiveness.
• Ensure that the regional delivery team support the development of future contract requirements to provide a contracting mechanism that is most suitable for the customers’ operational requirement and provides a better service.

5. Create and Sustain a Customer Focused Service

• Integrate delivery of services and operations to MOD customers ensuring that they enjoy an exceptional level of customer service.
• Ensure at all times that individuals with safety responsibilities are supported and infrastructure information is provided effectively to enable them to discharge their responsibilities.
• Ensure the regional interface with customers, internal and external stakeholders, and implementing an effective stakeholder engagement strategy.
• Drive standards across soft FM delivery to continuously elevate the customers lived experience.