Head of Quality and Patient Safety Specialist

East Coast Community Healthcare CIC; England; On-site; GBP 30,000 - 50,000; Full time

Job description

Job summary

This is an exciting opportunity for a motivated, adaptable, forward-thinking and patient safety/quality focused individual to join the Quality team at East Coast Community Healthcare.

As a key role in the Quality team, the successful candidate will be responsible for driving quality improvement and learning across the organisation that promotes a culture of learning where patient safety is everyone's focus.

The role will lead on a broad range of patient safety and clinical governance activities including the Patient Safety Incident Response Framework and Patient Engagement.

The successful applicant will be proactive and resilient, with the ability to juggle deadlines and competing demands in helping to deliver the patient safety agenda.

The individual will need to have good computer skills with a working knowledge of spreadsheets, word processing and presentation software. You will have an understanding of the use and functionality of digital platforms for incident monitoring and reporting trends and themes.

Main duties of the job

1. Deliver a robust and timely incident reporting programme for the organisation. Supporting Managers to investigate incidents in line with PSIRF, developing action plans and sharing learning across the organisation.
2. Be the main point of contact for patient safety incidents, Duty of Candour, Complaints, PALs and patient engagement.
3. Develop a specialist working knowledge and experience of patient safety, identifying themes and trends, producing and presenting high-quality reports to committees.
4. Act as the organisation's Patient Safety Specialist leading on compliance with the national patient safety strategy.
5. Represent the organisation at national and regional patient safety forums.
6. Ensure governance processes are continuously monitored to improve the quality of patient safety and care delivered.
7. Promote a positive just culture by managing and leading on patient safety with all services in the organisation.
8. Lead on the patient engagement programme, ensuring complaints and PALs are responded to in a timely manner and that lessons learned are shared across the organisation.
9. Be able to work autonomously, managing your own workload to a high degree of accuracy and to specific deadlines.
10. Work collaboratively with colleagues across the Quality & People directorate.
11. To lead on the policy and procedures process for ECCH, ensuring they reflect up-to-date guidance and legislation.
12. Manage staff within the quality team, ensuring they are supported and clear on their roles and responsibilities.

About us

ECCH is a well-established health care provider and has been successfully delivering NHS care within the community since 2011. We provide a range of NHS, community health and social care services predominantly across the easterly region of the Norfolk/Suffolk borders.

We are aligned to NHS terms and conditions and offer many employee benefits. To find out more about us, visit our website - www.ecch.org. We are a social enterprise and staff-owned organisation which means staff can opt to be shareholders and have a real say in how ECCH is run and evolves to deliver healthcare for the future.

At the heart of our ambition, we work in partnership with and for the community to become the provider and employer of choice for community healthcare.

We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received.

Person Specification

Qualifications

Essential

• Masters level qualification or equivalent level of experience in a similar role
• Investigations training / experience
• Risk Management training / experience
• Expert knowledge CQC fundamental standards

Desirable

• HSIB level 2 or willing to undertake
• Clinical Audit qualification or experience
• PRINCE 2 or equivalent

Skills and Knowledge

Essential

• Advanced computer literacy and database manipulation
• Excellent written and verbal communication skills
• Ability to lead and motivate others
• Excellent negotiation skills with an ability to work constructively with professional and managerial staff
• Ability to assimilate, analyse and present complex data
• Ability to work without supervision, completer-finisher

Desirable

• Excellent inter-personal skills and the ability to work within a team-based environment
• Self-motivating and act on own initiative, able to work independently
• Able to work with a great degree of flexibility and adaptability
• Willingness and ability to work across different sites and travel to alternative sites and across the community as required

Experience

Essential

• Significant experience in a large complex organisation and within Healthcare Organisation
• Proven knowledge of the principles of patient safety and integrated governance
• Demonstrable experience of managing change
• Demonstrable risk management experience including application of risk management, investigative and assessment tools within a clinical setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Coast Community Healthcare CIC
Address

Hamilton House

Battery Green Road

Lowestoft

Suffolk

NR32 1DE

Employer's website