Head of Quality

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A Snapshot of Your Day

In this senior and dynamic role, no two days will be the same. The Head of Quality is accountable for leading a team of quality professionals across a large geographical area including a variety of large and dynamic projects within the UK. The role is also to support and provide proficient advice to the business in order to achieve strategic EQS objectives and our goal of right first time.

It will be important to develop successful working relationships across multiple levels in the organisation to ensure the business is aligned and working effectively, ensuring we deliver products and solutions that meet customer requirements as part of the handover process, and positively demonstrate during our projects our commitment and delivery of quality.

A continual improvement focus must be established to achieve this by taking a broad approach towards Quality throughout all of the business. As the Quality Head, you will offer experienced advice to all collaborators, making critical adjustments to achieve business objectives or optimally lead changes identified through assessments such as PESTLE analysis.

How You'll Make an Impact

• Manage the Quality Team, which includes planning and leading quality resources on current and future projects.
• Act as a critical issue point for quality topics on projects.
• Implement the global PE strategy within the function considering internal Siemens requirements, customer requirements, and other important collaborators.
• In support of the above point, it is expected the Head of Quality will spend sufficient time looking at other industries, companies and general trends towards the future of Quality to ensure the business is at the forefront of thought leadership.
• Collaborating with colleagues and external partners to develop policies and procedures that align with business objectives, targets, and customer satisfaction.
• Working within the EQS function, participate in the development of the PE Global Business Management System and maintain the UK Global Business Management System, including maintaining and optimizing a consistent Quality Management System in the organisational unit, including required certifications, based on internal and external (legal, regulatory, contractual) requirements. Educate management and all employees on quality management topics.
• Design an appropriate information system including critical metrics, and use super-ordinate systems (e.g., Deliver detailed reports on critical metrics to the organizational unit to assess performance and drive continuous improvement. Provide broad communication of QM topics and metrics to all employees. Represent respective Manager regarding QM topics.
• Continuous Improvement: Review Corrective Actions identified through NCR and Audits. Ensure Corrective Actions are taken and fed back into the Quality Management System "Process Owners" to prevent reoccurrence. Verify the actions taken that lead to process change have been updated in the Management System and new requirements clearly communicated to relevant parties.
• Quality Planning: Deliver Quality support Tendering. Develop Tender Phase Quality Plans, provide Quality resource estimates for potential projects, provide quality input into Pre-qualification and selection process as required by the tendering team and project delivery team.
• Customer Integration: Implement approaches to analyze customer requirements accurately to meet customer expectations and identify critical metrics for quality reporting. Champion regular customer integration as well as professional feedback and complaint handling to achieve high customer satisfaction / retention. Ensure efficient handling of blocking issues by routing complaints promptly and conducting detailed root-cause analysis.
• Ensure suitably trained and qualified (Quality Manager in Project) QMiP resources are available to support the Projects. Provide quality leadership and mentorship to ensure the requirements of the QMIP Duties are being met along with any other roles within the Quality function.

What You Bring

• Extensive Management experience leading teams across a wide geographical area.
• Chartered Quality Professional.
• Experience working in large complex organizations delivering complex engineering solutions.
• Experience in an operational Quality Role, ideally working within construction.
• Experience of leading defects and customer complaints.
• IRCA registered Lead Auditor would be an advantage.
• A qualification (Degree in Mechanical / Electro Technical / Information Technology) is desirable.
• Experience of working with Certification Bodies is desirable.
• Relevant H&S or environmental qualifications would be viewed favorably.
• Working with Senior entities both internally and externally leading to positive change and improved performance.
• Developing and facilitating working groups as an enabler for change.
• Developing performance metrics to demonstrate both leading and lagging performance.
• A track record of self-motivation and inspiring change in an evolving industry with increased utilization of technology are key to success.
• UK wide travel required on a regular basis.

About the Team

The Quality team consists of Quality Managers in Projects and Quality Engineers who look after the portfolio of projects. We also work closely with the H&S team and the environmental team to ensure that the projects are fully supported.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 94,000 dedicated employees, our distributed team is committed to achieving the vision of making balanced, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.