Head of Quality

GMS & Associates Inc; England; On-site; GBP 60,000 - 70,000; Full time

Job description

Job Summary

Please apply directly on our website using the following link, this will allow us to capture all of your information on our recruitment system:

https://www.psicon.co.uk/careers

Non-Clinical Roles - Head of Quality

Main duties of the job

The Head of Quality is a senior leadership role focused on embedding a values-driven, learning-oriented approach to quality across the organisation. This role ensures quality is integrated into everyday practice supporting regulatory compliance (CQC, PSIRF), driving continuous improvement, and fostering a culture where quality feels natural and empowering rather than a compliance task.

Working closely with clinical, operational, and leadership teams, the Head of Quality will lead clinical governance, oversee audits and service reviews, and use data in accessible ways to support reflection and growth. They will champion inclusive, co-produced quality initiatives, promote safe and effective care, and develop practical tools and training that enable teams to engage meaningfully with quality in their day-to-day work.

About Us

Psicon is a specialist neurodevelopmental service working both privately and with various NHS trusts to provide autism and ADHD assessments. We are an independent organisation, but most of our work is for the NHS, whom we are proud to support. Assessments are carried out by our team of associate clinicians from a range of clinical backgrounds, in satellite clinics across the country and remotely. Psicon is committed to offering the best psychological support and healthcare available. We take an innovative approach to the delivery of our services and ensure that they are of the highest standards in the industry.

Date posted

17 April 2025

Pay scheme

Other

Salary

£60,000 to £70,000 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

A1363-25-0037

Job locations

Psicon Ltd
New Dover Road
Canterbury
Kent
CT1 3AS

Job Description

Job responsibilities

• Lead the ongoing implementation and integration of our clinical governance model. Ensure governance feels natural, with everyone understanding their role in improving quality and safety.
• Ensure CQC requirements are met and woven into the fabric of our daily operations rather than feeling like a compliance task.
• Lead a collaborative, developmental audit programme that reflects the needs of clinicians and service managers. Focus on progressive learning, not just checking boxes.
• Empower teams to run quarterly Service Health Checks as a way to reflect on progress, celebrate success, and identify areas for improvement.
• Collaborate closely with clinical leads, prescribers, and service managers to improve clinical report quality, medication safety, and care pathways.
• Use thematic reviews to reflect on mistakes or incidents in a positive, learning-focused way. Ensure the learning from incidents is shared and celebrated, not hidden.
• Foster a learning culture: Create an environment where quality is not a task, but a part of how we engage with our work, our clients, and each other. Quality becomes an instinct, built into every conversation and action.
• Develop tools, training, and resources that support teams to naturally integrate quality practices into their day-to-day roles. Ensure the tools are practical and reflective of the real challenges and pace of clinical practice.

Person Specification

Experience

Essential

• Experience in clinical governance or quality improvement, but with a practical approach that aligns with our culture and team dynamics. We want someone who understands that quality is not a tick-box exercise, but a way of life in a fast-paced, client-focused environment.
• Experience in mental health or neurodevelopmental services, ideally with a strong understanding of diagnostic processes and prescribing pathways (especially ADHD). This will allow you to speak the same language as clinical teams and understand the pressures they face.
• A passionate advocate for learning cultures: You know how to make quality feel like a learning opportunity instead of a compliance burden.
• A strong understanding of CQC and PSIRF frameworks, but with the ability to translate these into actionable, real-world steps for clinical teams.
• Confident in using data, but able to present it in simple, human ways that empower teams to make improvements. Data should be seen as a tool for reflection, not as something imposed.
• Proven track record of leading teams and projects in a way that builds collaboration, ownership, and engagement.
• Strong communication and interpersonal skills you must be able to bridge the gap between clinical, operational, and leadership teams.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name
Psicon

Address
Psicon Ltd
New Dover Road
Canterbury
Kent
CT1 3AS

Employer's website
http://www.psicon.uk/