Head of Property Management Operations

Head of Property Management Operations

Salary: C£70,000

Location: Didsbury, Manchester

Permanent, Full Time

As the Head of Property Management Operations, you would be leading the work of the Plumlife Management Team in the delivery of property and tenancy management services to leasehold, shared ownership, market, and sub-market rent customers managed across the Group through the Plumlife brand. With support from the operational managers within the team, you will have overall responsibility for ensuring the delivery of excellent services to these customer groups and achieving high levels of customer satisfaction.

What you’ll be doing

• Ensure the effective management of our block, estate and tenancy management services to private sector, leasehold, rental and low-cost home ownership customers, including meeting any contractual and legal obligations.
• Provide strategic leadership to ensure Plumlife complies with all legislation, regulations, and best practices.
• Carry out responsibilities in relation to Health and Safety and probity.
• Undertake training as appropriate to the post and keep abreast of developments across the housing profession and private sector.
• Ensure that goods and services procured are managed in line with financial regulations and Great Places procurement practices.
• Provide technical and strategic risk management advice across the Group.
• Work in collaboration with external partners as appropriate.
• Act as an inspirational leader to inspire, develop, and motivate the Plumlife Management team.
• Set and embed a high support/high challenge culture by:
• showing inspirational leadership;
• timely and effective performance management;
• coaching;
• communication and feedback;
• role-modelling attitudes, behaviours, and expectations;
• capturing the learning from mistakes and setbacks;
• showing effective and positive leadership through change.
• Develop, maintain, and promote effective working relationships with Great Places colleagues and key external partners.
• Promote Great Places when attending external meetings and actively network to identify opportunities for new business and service development.
• Be the named process owner for designated processes relating to your work.
• Work flexibly, including unsociable hours, weekends, and Bank Holidays as required.
• Carry out other duties commensurate with the nature of the post.

What you’ll need

• Experience in leasehold/low-cost home ownership management.
• Significant experience in the property management sector, ideally IRPM/TPI qualified or equivalent.
• A sound understanding of housing management, including landlord and tenant law.
• Experience of managing financial budgets.
• Ability to communicate at all levels.
• A focus on achieving high standards and a commitment to continuous improvement.
• Ability to collate and analyse performance data.
• Ability to compile reports.
• Highly organised with the ability to prioritise and plan.
• The ability to inspire colleagues to take responsibility.
• Ability to set realistic, attainable goals.
• Full driving licence and access to a car.

What we need from you

• A commitment to work in partnership with others for the benefit of Great Places.
• A commitment to continuous learning and improvement.
• Ability to work flexibly and outside normal working hours as needed.
• Professionalism and respect for diversity.

What we give you in return for your hard work and commitment

• Pension: DC scheme (up to 10% contribution from both colleagues and Great Places).
• WPA: Healthcare auto-enrolled at no contribution level with £1250 of savings available.
• Annual leave: Start at 26 days, increasing up to 30 days within 5 years + Bank Holidays.
• Flexi Time: Allows colleagues to achieve a healthy work-life balance.
• Greater Working: Hybrid and flexible working options.
• Reward & Recognition: Individual rewards for going above & beyond.
• Professional Fees: The business pays the cost of one professional membership fee for each colleague.
• The Market Place: Discounts, gym memberships, cycle to work schemes, and more.
• Health and Wellbeing Initiatives: Wellbeing campaigns throughout the year.