Head of Programmes (Adults)

Role Overview

The Head of Programmes for Adults has overall responsibility for all aspects involved in the delivery of IMO adults operational programmes. This includes oversight of quality, project budgets, funder reports, recording and processing of client data, delivery of KPI, performance management of staff (Team Managers / Leaders), and building and developing relationships with key stakeholders.

IMO Charity is 18 years old and has a strong vision to be at the heart of the community, collaborating to create a more cohesive and prosperous Pennine Lancashire. Our mission is to inspire all, to have fun, meet different people, try new things and challenge themselves to be the best they can be.

This role will form part of the senior leadership team and be a key adviser to the CEO and board in all matters relating to all adult operational programmes.

We serve a diverse community across Pennine Lancashire and need a Head of Adult Programmes to lead all aspects of our operational services for all IMO’s adult participants including Safeguarding, Health and Safety, Marketing & Comms and Partnerships. This all-encompassing role will connect all services to enhance quality and continually improve experiences to the residents of Pennine Lancashire.

We are looking to recruit a dynamic leader who has strong values and experience managing services within a third sector setting. The Head of Programmes Adults will lead several teams of full-time and part-time staff and volunteers who provide an incredible service to the residents of Pennine Lancashire.

Key Responsibilities

Planning, Development and Communication

1. Accountable and responsible for strategic planning, development and performance of frontline delivery services (including ensuring client views are included in design).
2. Consult and engage with stakeholders, partners and service users to ensure that services are appropriate and responsive to the needs of disadvantaged and vulnerable people within local communities and neighbourhoods.
3. Attend internal and external meetings as required, including meetings of the trustee board and subcommittees.
4. Promote the work of IMO Charity through agreed marketing activities.

Service Delivery, Contract Performance Management and Quality Assurance

1. Be accountable and responsible for the effective management, service delivery and performance of agreed frontline delivery services by:

• Ensuring that each service meets its KPI/targets and quality standards.
• Working with Business & Governance Manager/Team Leads to monitor service quality and performance.
• Regularly monitoring service standards, outcomes and impacts.
• Support the Team Managers / Leads with resourcing planning/recruitment.
• Ensuring services are compliant with the required quality standards of the commissioning body and funders.

• Performance management and KPI reports on all contracts and projects.
• Information on the strategic issues facing IMO Charity’s frontline delivery provision.
• Client feedback reports.
• External and internal audit findings.

Staff Management

1. Ensure that each employee within the domain has:

• Written work plans underpinned by measurable performance targets.
• Regular performance review meetings and 1:1 conversations.
• Opportunities for personal development and attending appropriate training.

• Training, coaching or mentoring.
• Grievance, disciplinary and absence procedures.

Organisational Leadership

1. Provide effective input into the IMO’s executive leadership team and contribute to wider strategic planning.
2. Inform the Chief Executive Officer, and ultimately the trustee board, of all adult programme issues and accomplishments.
3. Partner with the Finance team to prepare an annual operational budget and manage effectively within this budget, reporting accurately on progress made and challenges encountered.
4. Represent IMO Charity to external stakeholders, businesses, other charities and local and national government.

Person Specification

We are looking for a highly-skilled leader, with experience of:

Essential Knowledge

1. Extensive knowledge and experience of strategic planning, management and delivery of frontline/public facing services.
2. An in-depth knowledge of performance and quality management systems needed to successfully deliver client facing services.

Essential Skills & Experience

1. Extensive experience of strategic management and development - designing, delivering and evaluating service delivery and improvement goals and objectives.
2. A minimum of 3 years’ experience of working at a senior operational management level in the public or voluntary sector or a regulated environment.
3. At least 5 years of demonstrable experience of managing people and an ability to lead and motivate diverse teams.
4. Significant experience of performance & quality management and implementing performance improvement measures.
5. Experience of implementing change to meet organisational needs.
6. Ability to analyse and produce clear management reports dealing with raw data, complex issues and presenting innovative solutions for the Board of Directors.
7. Demonstrable track record in networking and building successful relationships and influencing and collaborating with a wide range of strategic and operational stakeholders.
8. Excellent interpersonal, verbal and written communication skills.

Other requirements for the role

1. Ability to contribute to an adaptable, respectful and responsible organisational culture in line with our values and Behaviour Framework.
2. Ability and willingness to work flexibly as part of a team and a commitment to collective team responsibility.
3. Understanding of, and commitment to, the aims and principles of the IMO Charity in which equality and diversity is embedded throughout.
4. Awareness that IMO Charity clients are at the heart of everything we do.

IMO Charity is a fast-moving organisation and therefore an employee’s duties may be varied from time to time. The post holder accepts that they may be required to work flexibly and undertake any other work or duties as may reasonably be required, within the scope of and commensurate to the nature of the post.

Safeguarding
IMO Charity is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks as well as providing proof of right to work in the UK. The successful applicant can expect to have their personal information entered on to a Single Central Record, which will be shared with governing bodies and organisations where applicable.

Equality & Diversity

As we are a diverse charity that respects differences in race, disability, gender, gender identity, sexual orientation, faith, background or personal circumstance we welcome all applications.

We want everyone to feel valued and included in the IMO Charity and to achieve his or her full potential. IMO Charity is opposed to any form of discrimination and commits itself to the redress of any inequalities by taking positive action where appropriate.

To Apply

Please send your CV and a cover letter by 4:30pm on Monday 25th November 2024 (Shortlisted candidates will be invited for interview on a rolling basis).

Your CV should include the names and contact details of two referees. It should also include your notice required from an existing employer.

You MUST read the above document before applying as this contains the person specification. Your covering note should specifically address the qualities and attributes, which are outlined in the Person Specification and linked to the duties and key responsibilities.

Please limit your CV to two sides of A4. Your cover note should also be limited to two sides of A4.

For an informal discussion, please call Mohammed Sidat on 01254 781310.

Job Types: Full-time, Contract

Pay: £38,000.00-£45,000.00 per year

Work Location: Hybrid remote in Blackburn

Application deadline: 25/11/2024