Head of Product (Platforms)

Since Watchfinder & Co. was first founded in 2002, it has grown to become the premier resource from which to buy and sell premium pre-owned watches. With thousands of watches available from more than 50 brands, including Rolex, Omega, IWC and more, plus boutiques across the UK and a manufacturer certified service centre, Watchfinder has established itself as the top pre-owned watch specialist.

We are seeking an experienced and strategic Head of Product to lead our Product Management and User Experience (UX) teams. As the Head of Product, you’ll play a pivotal part in defining and executing our product vision, ensuring that our offerings meet our customer needs and business objectives. You will oversee the entire product lifecycle, from ideation through to launch and iteration, while also ensuring a seamless and intuitive user experience across all touchpoints.

The Head of Product reports directly to our Chief Product Officer and will own the product management pillar of our product function.

This is a brand-new opportunity for someone to join the team, take the lead on some exciting projects and evolve the product offering here at Watchfinder.

How will you make an impact?

• Develop and clearly communicate a product vision and strategy that aligns with the company’s overarching goals.
• Identify and prioritize new product opportunities based on market analysis, customer insights, and competitive landscape.
• Create and maintain product roadmaps, ensuring alignment and buy-in from all key stakeholders.

Leadership & Team Management:

• Lead, mentor, and grow a high-performing team of product managers and UI/UX designers.
• Foster a collaborative culture that encourages creativity, innovation, and user-centric thinking.
• Ensure effective cross-functional collaboration with IT, marketing, commercial, and customer relationship teams.

Product Development:

• Oversee the end-to-end product development process, ensuring timely and high-quality delivery of products.
• Lead the product management team in defining product requirements, creating wireframes and prototypes, and conducting usability testing.
• Continuously monitor and iterate on products based on user feedback, analytics, and market changes.

User Experience (UX):

• Be a strong advocate for the user, ensuring that user experience is at the forefront of all product decisions.
• Ensure the delivery of intuitive, innovative, and aesthetically pleasing user interfaces that delight our customers.
• Work closely with the Marketing and UX teams to develop user personas, journey maps, and wireframes that guide the design process.

Market Analysis & Research:

• Conduct thorough market research and customer interviews to gather valuable insights that drive product decisions.
• Stay updated with industry trends, emerging technologies, and competitor products to maintain a competitive edge.
• Analyse product performance and user data to drive continuous improvement and innovation.

How will you experience success with us?

• You will be an experienced product leader with a proven history of delivering high quality technology products/services in a high growth dynamic environment.
• Confident and experienced at leading Product Management whereby goal setting and coaching is one of your strongest abilities.
• A strong background in product development, UX design and a deep understanding of user-centric design principles.
• Strategic thinking, with strong critical thinking skills and ability to utilize data to drive key decisions.
• You love to innovate, and lead test and learn experiments that create platform products that increase customer value of the platform product roadmap.
• Strong business partnership ability, working closely with technical development teams and developing relationships with stakeholders.
• Excellent written and verbal communication skills.
• Proficient in product management (Miro/Aha!) and design tools (Figma).

As a significant member of the Watchfinder community, you are also part of a much bigger family at Richemont. We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development. You will have the opportunity for your voice to be heard, drive change, and make a real impact from day one. This is a fast-growing company, going through an exciting period of change from a UK centric business to an international company, giving you the opportunity to gain experience and gain further opportunities in the future.

Your Interview Journey

Our aim is to provide you a transparent interview process from the moment you apply for the role. It is important for us that you get to know us to ensure the role aligns to your future career objectives. We provide all candidates with open-door access to key people across the business so they can discuss opportunities, get a feel for our culture, and better understand how they can make an impact and be part of Watchfinder’s exciting trajectory.

1st Stage – After your application has been selected, our Talent team will reach out to you within two weeks to conduct an introductory call.

2nd Stage – Video / in-person interview with the Chief Product Officer & Head of Programme Management which will focus on your experience and Technical Skills.

3rd Stage – Case study set to present back, followed by an interview with the CPO.

4th Stage – Meet & Greet with other team members.