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Head of Policy & Communications

Local Government Chronicle

Coventry

On-site

GBP 40,000 - 80,000

Yesterday
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Job summary

An established industry player is seeking a Head of Policy and Communications to lead a dedicated team in driving impactful change through effective engagement and policy strategies. This role requires a dynamic leader with extensive experience in public policy and communications, capable of working at the highest levels of an organization. You will be instrumental in shaping the organization's external policy positions and enhancing communication strategies that resonate across local authorities and care providers. Join a forward-thinking entity committed to transparency and innovation, where your contributions will significantly improve public services and community engagement.

Benefits

27 days annual leave

Christmas closure days

Flexible working

Local government pension scheme

Qualifications

  • Proven ability to increase impact through engagement and policy.
  • Experience in high-profile communications and stakeholder management.

Responsibilities

  • Develop and implement strategies to enhance casework impact.
  • Lead external policy development and internal communications.

Skills

Engagement Skills

Policy Development

Communication Skills

Stakeholder Management

Media Relations

Planning Skills

Influencing Skills

Education

Degree in Public Policy or Communications

Senior Level Experience

Job description

Head of Policy & Communications

If you want to use your engagement, policy and communication skills to make a difference to the lives of tens of thousands of people, our Head of Policy and Communications role is for you.

You will lead a small team that has a big impact. Your work will use our complaint casework findings to drive change in public policy and local government services across England. Helping local authorities and adult care providers to learn from complaints, you will work in an organisation that leads the way in transparency and innovation through a culture of trust, empowerment and confidence.

For nearly 50 years, we've helped people resolve complaints with their local council or adult social care provider. We don't take sides: we make fair decisions after listening to both sides of the story and weighing up all the evidence. Our service is free and we are committed to delivering value for money. We know that our success depends on the integrity and skills of our staff.

The role

Reporting to the Chief Executive Officer, and part of the Executive Team, you will be responsible for developing and implementing communications and engagement strategies that increase the impact of our casework and share the learning from it with all local authorities in England, all care providers and with Government. You will also lead the development of our external policy positions, working closely with colleagues across the organisation to base our approach on evidence and our unique insight.

While you may have local government, ombudsman or public sector experience, it is your proven ability to increase the impact of an organisation's work that is key. You will be responsible for all our external policy and internal and external communications. This includes staff engagement, media relations, stakeholder management, social media, publications, policy development, parliamentary engagement, scrutiny, intervention and external training. You will also oversee our committee governance and information governance work.

As well as being highly motivated and outcome-oriented, you will be a team player with excellent planning and influencing skills, able to lead, empower and inspire your team and others to achieve results.

With senior level communications and/or policy experience in an organisation with a high public profile, you will have a track record of advising at the most senior level and extensive experience of working with the media and stakeholders in a high profile, national organisation.

We offer a range of other benefits including a 35-hour working week and flexi-time scheme - and in our staff surveys over 80% of people said LGSCO is a great place to work.

Benefits
  • 27 days annual leave (increasing to 28 days), plus bank holidays
  • Christmas closure days
  • Flexible working
  • Local government pension scheme

For more information about us visit our website.

Further information including the job description, person specification and details of how to apply please visit our website via the button below.

We particularly encourage applications from Black, Asian and other Minority Ethnic groups who are currently under-represented within our organisation.

Closing date for applications is 09.00 hrs on Friday 4 April 2025.

Interviews will be held on Thursday 1 May at our Coventry office.

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