Head of Operations - Urgent, Emergency and Acute Medicine

NHS; Ashford; On-site; GBP 60,000 - 100,000; Full time

Job description

Head of Operations - Urgent, Emergency and Acute Medicine

East Kent Hospitals University NHS Foundation Trust

The Head of Operations is responsible for Operational management of the service, focussing on acute flow both in and out of hours, ensuring Trust bed resources are used to maximum efficiency, while ensuring safety, quality, and performance are delivered.

Main duties of the job

To be responsible for the operational management of the site and patient flow across the hospital including:

• Providing visible proactive leadership to the service, acting as the key senior lead for issues, challenges, and escalation.
• Work collaboratively with the Care Groups to provide assurance that robust systems for site and patient flow are in place and that quality patient led services are delivered consistently.
  • Collaborate with Care Group teams, to ensure Trust wide operational priorities are identified and delivered on a daily basis with robust plans from the Care Group for out of hours.
• Provide leadership to the key functions of:
  • Site Operations Team
  • Non-Elective improvement and all associated stakeholders

About us

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'.

Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'.

We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day to day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.

Job responsibilities

Please scroll down to access the full Job Description and Person Specification located in Documents to download.

If you have further queries please don't hesitate to contact the line manager using the contact details below.

Person Specification

Qualifications

• Masters or demonstration of equivalent substantial continuing professional development.
• Qualification in management coaching or improvement.

Skills

• Substantial experience of senior management in a relevant healthcare provider, in a multi-disciplinary environment.
• Experience of developing and/or sustaining a culture consistent with Trust values.
• Proven track record of management of budgets, including development of cost efficiencies, income generation, capital planning and value for money service developments.
• Track record of achievement of objectives, including delivery of performance objectives.
• Experience of influencing at senior level within and across organisations to develop services and improve performance.

Clinical Governance

• Commitment to implementation and strengthening of clinical governance.
• Extensive knowledge of clinical audit, research and development and evidence-based practice.

Personal / Professional attributes

• Environmental and political awareness.
• Excellent written and verbal communications, interpersonal and influence skills.
• High analytical and numeracy skills.
• High level of self-awareness and openness to self-improvement.

Other Requirements

• Able to function in a multi-professional environment.
• Ability to cope under pressure and work to ambitious deadlines.
• Self-motivated, energetic and flexible, with well-developed interpersonal skills.
• Personal resilience, self-awareness, determination to succeed.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

East Kent Hospitals University NHS Foundation Trust