Head of Operations - Somerset

Reporting to the Area Heads of Ambulance Operations, the Head of Operations is the senior role model and local leader for the respective County within the South Western Ambulance Service geographical footprint.

The Head of Operations will provide strong leadership in an open supportive culture and will drive and create priorities and objectives and be accountable for all aspects of County business.

The Head of Operations has line management responsibility for the Operations Manager and County Business Manager but is responsible for the health and well-being of all staff working in the respective County.

The Head of Operations role will provide the Executive Director of Operations, Deputy Director of Operations and the Area Heads of Ambulance Operations with support, acting with integrity and professionalism at all times.

The Head of Operations is a full member of the Operations Directorate senior management team and as such will be expected to participate fully and constructively in all aspects of Directorate business. This will include assisting in making decisions that impact on the wider Directorate and Trust.

The post holder will be expected to work closely with other Heads of Operations colleagues to reduce variation, improve performance and introduce best practice across the Operations Directorate.

The post holder will be expected to join the on-call tactical rota (or strategic dependent on organisational needs).

The Head of Operations will interpret, apply and evaluate procedures, processes and instructions, in order to ensure that the highest standards of service are achieved in the interest of patient care.

Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England of 10,000 square miles and responding to an average of 2,650 incidents every day.

We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.

At the heart of our beautiful and diverse region, we employ over 6000 people and are supported by over 575 volunteers.

If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples’ lives, then we would love to hear from you.

In return, we will equip you with the skills, resources and development you need to thrive in your role.

You will have opportunities to progress to roles at a higher pay grade and enjoy continuous professional development.

Benefits:

1. Competitive NHS salary
2. A standard working week of 37.5 hours
3. Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
4. Pay enhancements for out of hours, shift and overtime working
5. Generous Pension Scheme
6. Career and salary progression
7. Car leasing scheme
8. Free parking across Trust sites
9. Cycle-to-work and other salary sacrifice schemes
10. Staff networks
11. Access to a wide range of discounts from various organisations across the UK

For further information about this role please see the attached job description and person specification.