Head of Operations in Redhill)

Head of Operations

Location: Fully Remote, UK based

Salary: £40,000 - £50,000 per annum (DOE) + performance-based bonuses

Our client is the UK's leading manufacturer and provider of innovative air-supported domes for the sports and leisure industry. With over 100 sites and a prestigious client base including David Lloyd Leisure, Virgin Active, and major sports clubs, they're at the forefront of creating flexible, sustainable spaces for year-round activities. As they enter an exciting phase of rapid growth, they're seeking a dynamic and highly committed Head of Operations to join their forward-thinking team.

The Role

This is a unique chance to play a pivotal role in shaping the future of a fast-growing company in an innovative industry. As the Head of Operations, you'll be the linchpin between their clients, site staff, and management team, ensuring smooth operations in a dynamic, weather-dependent business. This role offers the flexibility of remote work but demands a high level of commitment, availability, and a genuine 'always-on' mindset to support their operations.

Key Responsibilities

1. Coordinate and support site staff, ensuring they have necessary resources and equipment for efficient project execution
2. Manage weather-dependent scheduling, often making critical decisions outside standard working hours
3. Oversee warehouse operations, inventory management, and coordinate deliveries with their managed warehouse company
4. Handle client relationships, including account management, quotes, and invoices
5. Collaborate with the Finance Director on budgeting, cost analysis, and implementing cost-cutting measures
6. Lead and develop site engineers and project managers, overseeing certifications and training
7. Ensure compliance with health and safety regulations across all projects
8. Continuously improve operational processes and manage CRM and other operational systems
9. Proactively identify and solve operational issues, handling urgent situations as they arise
10. Contribute to strategic planning by providing operational insights and recommendations for growth

Skills and Qualifications

1. Proven experience in operations management, ideally in construction, manufacturing, or a related field
2. Strong leadership skills with the ability to motivate and manage remote teams
3. Excellent problem-solving abilities and a proactive approach to challenges
4. Proficiency in project management and resource planning tools
5. Strong financial acumen and experience in budget management
6. Adaptable and comfortable with a demanding, on-call work environment
7. Exceptional communication skills, both written and verbal
8. Self-motivated with the ability to work independently in a remote setting
9. Willingness to work flexible hours, including early mornings, evenings, and weekends as required
10. A strong sense of ownership and responsibility, with a genuine 'can-do' attitude

Benefits

1. A competitive salary of £40,000 - £50,000 per annum (DOE) with the potential for performance-based bonuses
2. Fully remote working, allowing for flexibility in your work location
3. The chance to be part of an innovative, growing company that's reshaping the sports and leisure industry
4. Opportunities for professional development and career growth as the company expands
5. A supportive, dynamic team environment that values dedication and initiative
6. The satisfaction of seeing your work make a tangible difference in communities across the UK

To Apply

If you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.