Head of Operations - EICC

Levy UK; City of Edinburgh; On-site; GBP 50,000; Full time

Job description

Head of Operations - Edinburgh - EICC

£50,000 per annum

At Levy, we bring exceptional hospitality to the Edinburgh International Conference Centre (EICC)—Scotland’s leading venue for world-class conferences, exhibitions, and events. Our team delivers outstanding food and drink experiences, ensuring every guest enjoys top-quality service in a fast-paced, dynamic environment.

With a strong focus on innovation, sustainability, and excellence, we champion fresh, locally sourced ingredients and are committed to net zero emissions by 2030. If you're passionate about hospitality and want to grow in a prestigious venue, join our team at Levy at EICC!

About the role:

The Head of Operations will take full accountability for delivering exceptional food and beverage experiences that reflect the client’s ambitions and adhere to brand standards. This high-profile role requires a dynamic and inspirational leader with a passion for hospitality and a proven track record of operational excellence.

You will lead a well-trained team, balancing innovation with consistency to evolve the offering and enhance guest satisfaction. By aligning with the venue's vision, values, and culture, you’ll develop and implement a forward-thinking food and drink strategy, ensuring continuous improvement and excellence.

In partnership with the General Manager and the Location Accountant, you will manage budgets, analyze performance data, and optimize operating costs while identifying growth opportunities. Collaborating with wider support teams, you’ll drive innovation, quality, and profitability, positioning the venue and Levy UK&I as leaders in food and hospitality across Edinburgh and beyond.

Key Responsibilities:

1. Strategic Planning: Collaborate with the General Manager and clients to develop and monitor strategies, ensuring alignment with market trends and competitor activities.
2. Operational Leadership: Oversee day-to-day catering operations, ensuring product quality, service standards, and health & safety compliance across the venue.
3. Client Relationship Management: Build and maintain strong client relationships, addressing concerns, and supporting broader client initiatives.
4. Team Leadership: Manage, recruit, and train staff, fostering a culture of engagement, performance, and compliance.
5. Financial Management: Accountable for budgeting, cost control, and profitability, utilizing data analytics to optimize performance.
6. Sales and Business Development: Drive growth by identifying opportunities, collaborating with sales teams, and maintaining key client relationships.
7. Menu Development: Innovate and develop menu offerings in partnership with culinary teams, ensuring dietary compliance and enhanced customer satisfaction.
8. Quality Assurance: Implement and maintain quality control measures, focusing on hygiene, food safety, and continuous improvement.
9. Health & Safety: Lead compliance with health and safety regulations, ensuring a safe working environment for all.
10. Brand Standards: Uphold and enhance brand standards through consistent delivery and communication across departments.

About you:

1. Confident senior leader with 5+ years of experience in F&B, inspiring large operational teams.
2. Skilled in managing diverse outlets and business functions.
3. Strong presence to engage with clients, peers, and specialists.
4. Passionate about people development and team building.
5. Focused on food and hospitality with natural flair.
6. Experienced in leading projects and change initiatives.
7. Comfortable working within brand guidelines to achieve results.
8. Excellent communicator with the ability to influence stakeholders at all levels.
9. Client-facing experience and P&L accountability with commercial acumen.
10. Charismatic, energetic, and confident.
11. Flexible leader and team player, adjusting as needed.
12. Structured, yet adaptable and resilient in the face of challenges.
13. Strong problem-solving skills.

Why Join Us?

At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.

Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.

We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.

Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.