Head of Operations, BBC iPlayer

Package Description

Job Reference: 22299

Band: F

Salary: up to £102,500 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.

Contract type: Permanent

Location: London

This role will be mapped internally as 'Head of On-Demand Service'.

We’re happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.

• Excellent career progression – the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
• Unrivalled training and development opportunities – our in-house Academy hosts a wide range of internal and external courses and certification.
• Benefits - We offer a negotiable salary package, a flexible 35-hour working week for work-life balance and 25 days annual leave with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more.

If you need to discuss adjustments or access requirements for the interview process please contact reasonable.adjustments@bbc.co.uk. For any general queries, please contact: bbchr@bbc.co.uk.

Job Introduction

BBC iPlayer is seeking an outstanding Head of iPlayer Operations who will lead on the development and management of Content and Business operations functions for iPlayer ensuring that it is aligned to the strategic objectives of the department and the wider organisation.

Reporting to the General Manager, BBC iPlayer, this is a new role focused on identifying and improving content and business processes and systems. The role spans managing editorial processes, systems and operations, planning and delivering major content and business programmes as well as specifying the tools needed for teams to optimise productivity.

Main Responsibilities

• Collaborate with direct team members and across the organisation to ensure new processes and workflows are established where needed to improve business efficiency and information sharing.
• Take responsibility for the development of processes across teams to ensure all iPlayer and Channel teams operate in a streamlined, efficient way.
• Work with editorial teams to understand and specify tooling requirements to ensure they have optimised tools to support their current work whilst also aligning them for future iPlayer initiatives and strategies.
• Ensure the tracking of the content pipeline and release schedule is optimised.
• Support in ensuring teams have insights and data required to inform strategies and track performance via specifying needs and working with appropriate BBC teams to ensure delivery.
• Input to broader BBC Accessibility strategies to ensure we lead the market in this area. Optimise process and cost to ensure all content is accessible.
• Understand and define how the curation function may need to work differently based on the evolution towards a more algorithmically-driven product. Work between curation, growth and product teams to align on process and success metrics.
• Drive the successful planning and delivery of major new content initiatives as well as complex projects which require collaboration across the business.
• Work closely with the GM and Business Ops Lead to ensure an optimised operating model and governance process is developed and implemented for iPlayer.
• Define new business process for out of hours technical troubleshooting and continue to oversee it once implemented.
• Manage a small team consisting of a Business Operations Lead and the BBC iPlayer Design Studio (who are responsible for creating all visual assets for iPlayer).

Are you the right candidate?

Whilst being a passionate advocate of our values and having exceptional knowledge of our audiences, their needs and expectations the successful candidate will have:

• A solid understanding of content operations within a media organisation – preferably along with a good understanding of the various business areas and their functions within a streaming business.
• A strong background in defining operational processes to support effective and efficient business practice.
• Strong credentials in problem solving with the ability to harness complex information and define new processes to support business needs.
• Successful track record in working collaboratively across a complex organisation with the ability to drive decision-making.
• Experience working with technical, creative and business teams.
• Ability to quickly identify key information and diagnose problems without getting bogged down in detail.
• Ability to communicate complex information to stakeholders in a clear, concise way.
• A positive, can-do leadership style with strong influencing skills.

About The BBC

The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.

We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours here.

Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.

We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

To find out more about Diversity and Inclusion at the BBC, please click here.