Head of Operations

Was wir uns von dir wünschen:

About tonies:

About tonies: tonies is the world’s largest interactive audio platform for children with around 7.8 million Tonieboxes and more than 95 million Tonies figurines sold. The intuitive and award-winning audio system has changed the way young children play and learn independently with its child-safe, wireless, and screen-free approach. Tonieboxes have been activated in over 100 countries, the content portfolio includes more than 1,100 Tonies figurines in several languages. Since its inception, tonies has achieved significant milestones, including listing on the Frankfurt Stock Exchange in November 2021 as well as a globally present team of over 550 dedicated professionals operating from various countries.

Joining our tonies team means being part of an inspiring mission to create innovative and meaningful experiences for children around the world. Together, we’re shaping the future of play, learning, and imagination.

You as part of tonies:

We are currently seeking a Head of Operations to lead the UK Operations team and play a pivotal role in shaping our operational strategy. As Head of Operations, you will develop and execute a resilient, scalable operations strategy to support rapid growth, overseeing the scale-up of our UK warehousing and fulfilment capabilities.

You will work closely with the global supply chain team to align production schedules and shipments with our local requirements, and the Director of Finance & Operations to propose solutions that drive efficiencies, cost-effectiveness, and customer satisfaction.

You will achieve this through the operational management of transportation, warehousing, and order fulfilment and the continuous improvement and development of operational and commercial relationships with third-party warehouse/logistics providers and other partners.

Your tasks and responsibilities will include:

• Strategic Operations Leadership:Drive the strategic direction of the UK logistics and operations function to support our high-growth trajectory. Collaborate with senior leadership to address challenges, propose improvements, and proactively align operations with company goals.

• End-to-End Logistics Optimisation:Lead the development of a comprehensive logistics solution that supports our customer-first approach and enhances fulfilment capabilities across inbound/outbound shipments, warehousing, and inventory management.

• Cross-functional Collaboration:Work closely with global supply chain and procurement teams to align production schedules and shipments with UK requirements, ensuring streamlined, cost-effective logistics processes that meet customer demand.

• Third-Party Management:Build and maintain resilient relationships with third-party logistics providers and partners, focusing on continuous improvement and development of operational and commercial relationships to meet and exceed KPIs.

• Performance Analytics & Improvement:Analyse operational performance data to identify trends, optimise stock levels, enhance order fulfilment times, and propose actionable solutions to increase efficiency and drive cost management.

• Scalability and Resilience:Establish robust contingency plans and escalate complex issues to senior leadership with well-considered solutions, ensuring the resilience of our logistics operations through fluctuating demands and market dynamics.

• Customer Satisfaction & Quality Control:Define and oversee logistics standards to ensure exceptional fulfilment experiences. Evaluate customer satisfaction KPIs and refine processes to consistently exceed customer expectations.

• Innovation & Process Improvement:Identify opportunities to innovate within logistics and fulfilment, leveraging insights and best practices to improve scalability, optimise lead times, and enhance the customer proposition.

Good to know:

• A unique chance to scale up a company with a proven business model.

• Hybrid working: we have a mixed model of office and home working. You can WFH 3 days a week. For up to 4 weeks per year, you can also choose to work from abroad.

• Base holiday: 30 days with 3 wellbeing days (+ bank holidays).

• Private Health Insurance, additional pension contribution, advanced maternity leave and well-being perks covered by us.

• Good coffee, free breakfast and snacks in our Holborn office – what's not to like?

• … and so much more.

We are an Equal Opportunity Employer committed to diversity and inclusion. Whatever your gender, race, religion, age, sexual orientation, marital status, or disability, we want to hear from you.