Head of Operations

Head of Operations

Based in London, Touraxis is a leader in top value for money coach tours in Europe and around the world. Our highly driven and dynamic company founders have set the ambitious goal of changing the lives of 1 million travellers in the near future!

If you are an experienced and passionate operations manager then join our team and execute this challenge. If you have a proven record with success in a previous travel or touring company and have extensive travel experience, then this is definitely the role you’ve been waiting for.

You will be driving growth and strategy in this role. We are looking for an action person! Someone to step in and immediately take charge of the day-to-day operations of the company, ensuring functions are covered correctly and optimally by the team members. It is your responsibility to streamline the productivity and effectiveness of the department.

Core Focus

Execution

Core Purpose

This is a function done on mandate of the executive body, to whom you report.

Core Responsibilities

• Shape (build) a team with laser-like focus on executing the given mandate.
• Execute all aspects of product and operations measured against efficiency and quality KPI’s.
• The list is not exhaustive, but this includes:
• Executing the tour itinerary measured against set KPI’s.
• Tour product maintenance and improvement.
• Optimizing functions and processes utilizing IT software available to us.
• Quality must be continuously improving across all functions within the team – effectiveness must be measurable and achieved.
• Team development – identifying and placing talent within the operations and product teams, bringing in new talent where necessary.
• Working successfully with the senior management team to achieve the founders’ ambitious goal.
• Ensuring compliance with legal and insurance requirements with a sound knowledge of their requirements and risks involved.

We would further expect from you:

• Hands-on leadership skills and a pro-active management style with the ability to motivate teams, identify training needs and manage performance.
• Communication absorbed in process and structure.
• Develop a continuous improvement programme to continually improve service process efficiency (speed/cost/improved output).
• Develop operational KPIs to measure and manage service efficiency.
• Provide regular reporting and feedback to demonstrate that objectives are being met and enhanced service levels are being delivered.
• Develop, maintain and oversee a Crisis Response Plan to deal with extreme emergencies and oversee operational response.

NB: The ability to initiate new operational teams serving different brands in various world regions is vitally important in this role.

Person Specification:

• A minimum of 10 years in a senior Operational role.
• In-depth travel industry knowledge and experience gained from within an Operational role.
• A strong understanding of compliance, what it requires, the ramifications and risks involved.
• The ability to replicate the transformation of the Operational department with different teams in different locations.
• Quality Assessing and Management.

Job Type: Full-time

Application question(s):

• Are you experienced in continuous improvement, in the refining efficiency of processes?

Experience:

• Senior operational role: 10 years (required)
• Travel and tourism: 5 years (preferred)

Work Location: Hybrid remote in London