Head Of Operations

My client is a market-defining Insurtech company who is looking for a Head of Operations to oversee all aspects of operations management at their Hertfordshire office. This role is crucial for driving improvements in their customer experience and operational efficiency.

Day-to-Day of the Role:

• Oversee the end-to-end claims lifecycle, ensuring processes are efficient, optimised, and customer-centric.
• Lead, mentor, and manage the claims team to ensure high levels of performance and engagement.
• Work closely with the compliance team to ensure all operations comply with FCA regulations and internal policies.
• Champion a customer-first approach in claims handling, ensuring timely and transparent communication.
• Drive continuous improvement in claims processes, leveraging technology and data to enhance efficiency.
• Collaborate with various departments to ensure cohesive operations and align claims operations with strategic goals.
• Proactively identify risks in the claims process and implement mitigating actions.
• Develop and maintain comprehensive reporting frameworks to monitor claims performance and compliance.

Required Skills & Qualifications:

• Experience in a senior claims management role within a regulated environment (FCA-regulated business experience preferred).
• In-depth understanding of claims processes, compliance requirements, and industry standards.
• Proven ability to lead and develop high-performing teams.
• Strong analytical skills with experience in data-driven decision-making.
• Excellent communication and stakeholder management skills.
• Desirable: Experience in the property, insurance, or financial technology sectors.

Benefits:

• Performance-related bonus.
• Significant opportunity for career development; potential to join the executive team within 6-12 months.
• Be part of an innovative, customer-focused company leading change in the property rental market.
• Competitive salary, benefits, and opportunities for professional development.