Head of Operations

NHS; Greater London; On-site; GBP 93,000 - 108,000; Full time

Job description

Job summary

The successful applicant will play a lead role in the development and implementation of the Trust's operational and digital improvement programmes, working closely with the divisional leadership teams and the Transformation programme to convert ideas into assured delivery.

The post holder will work as part of the COO office, to deliver these programmes.

This role will also provide senior operational support to divisions/services where there is a need for intensive support with operational recovery or where there is a significant unforeseen gap in workforce.

Main duties of the job

• Lead on the assurance of delivery of a Trust-wide portfolio of recovery and improvement programmes to build high quality, sustainable services, including new digital and clinical pathways or models of care.
• Hold responsibility for the initiation and planning of the project(s) including establishing the project team and board in the context of large-scale improvement programmes across the Trust and beyond into the wider health and social care sector.

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK.
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease.
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as a 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice.
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Date posted: 25 March 2025

Pay scheme: Agenda for change

Band: Band 8d

Salary: £93,903 to £107,412 a year PA

Contract: Permanent

Working pattern: Full-time

Reference number: 337-NP-8682LD

Job locations: Trust wide – main base at NPH, Northwick Park Hospital, Harrow, HA1 3UJ

Job description Job responsibilities

To view the main responsibility, please see the attached the Job Description and Person Specification.

Person Specification

Education/Qualifications Essential

• Educated to Masters level in a relevant area or equivalent experience.
• Evidence of post-qualifying and continuing professional development.
• Management qualification.

Desirable

• Expert and relevant knowledge gained through further post qualification specialist training or experience.

Knowledge & Experience Essential

• Substantial experience in a senior leadership role in a large NHS organisation.
• Experience of developing and delivering large scale operational improvement and trust-wide efficiency programmes.
• Strong background in operational management with proven track record of delivery across a range of specialities/services.
• Strong background in financial and analytical management demonstrating an understanding of current NHS structures and key policies affecting it.
• Development of highly effective services.
• In-depth understanding of current NHS plans and strategies and how to implement them.
• Experience in delivering transformational change at a large scale.
• Evidence of translating complex concepts into key messages and writing clear reports and presentations.
• Evidence of presenting complex concepts to different audiences and assured messages are received.
• Experience in working closely with clinical teams to develop and implement improvement opportunities.
• Substantial experience of managing teams at all levels including those from a range of clinical disciplines.

Skills, Abilities and Attributes Essential

• Ability to manage successful and sustainable improvement delivery during a period of change and transition.
• Experience in making and advising on complex decisions involving financial and operational risk and sensitivities up to and including Board level.
• Ability to influence and persuade others, creating successful and effective working relationships through strong, positive, professional interpersonal skills and excellent written and oral communication skills.
• Outstanding organisational skills with an ability to prioritise, be flexible and always ensure that high quality, timely work is produced by yourself and those you manage.
• Ability to offer expert opinion and judgement on a range of operational management scenarios.
• Ability to provide advice and support across all disciplines clinical and non-clinical.
• Ability to provide and receive, convey and present highly complex, sensitive and/or contentious concepts to large groups, responding openly to questions to ensure full understanding and engagement, and dealing effectively with hostile or emotional responses.
• Ability to interpret qualitative and quantitative data from a wide range of sources internal and external and present it so it is understood by all audiences.
• Demonstrate sound judgement in the absence of clear guidelines or precedent.
• Ability to act with minimal guidance and set goals and standards for others.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name: London North West University Healthcare NHS Trust

Address: Trust wide – main base at NPH, Northwick Park Hospital, Harrow, HA1 3UJ

Employer's website: https://www.lnwh.nhs.uk