Head Of Operations

Job Scope:
We are seeking a Head of Operations to lead our client's health and social care services, ensuring the delivery of high-quality care and support across care homes and retirement villages. As the Head of Operations, you will oversee the strategic and operational performance, driving excellence and aligning services with the client's mission and values.

The Head of Operations will be responsible for ensuring compliance with Care Quality Commission (CQC) standards, aspiring for Good or Outstanding ratings. You will lead and mentor General Managers and service leads, fostering a culture of compassion and excellence.

Financial and operational performance will fall under your remit, managing budgets, optimizing occupancy, and driving efficiency to maintain high-quality care. As the Head of Operations, you will lead continuous improvement initiatives through service reviews, audits, and action plans to enhance care delivery and resident wellbeing. Collaboration will be key in this role, working closely with key teams and external stakeholders to influence the future of health and social care at our client's home.

Do you have?

1. Demonstrated history of leading multiple care services, consistently achieving outstanding outcomes.
2. Ability to align operational delivery with long-term goals, coupled with strong financial management skills, including budgeting and performance analysis.
3. An extensive knowledge of Care Quality Commission (CQC) regulations, health and social care legislation, and adherence to best practices.
4. Proven experience in developing staff capabilities, fostering a culture of collaboration, and maintaining accountability within teams.

1. Competitive salary within the industry
2. Opportunities for career advancement and development
3. Comprehensive pension scheme
4. Comprehensive death in service benefit coverage
5. Occupational sick pay provided after 12 months of service
6. Minimum 31 days holiday allowance, plus 10 weeks maternity leave
7. Access to free gym and pool facilities
8. Discounts on shopping, holidays, insurance, and days out
9. Healthcare cash plan
10. Employee assistance program for you and your household
11. Well-being support and access to trained mental health first aiders and assistance with eye tests and glasses expenses
12. Referral bonuses through refer a friend scheme
13. Gold standard training opportunities and recognition through long service awards
14. Staff fund to support during difficult life moments
15. Free parking facilities provided and enhanced pay rates for weekend, night shifts, and bank holidays, ensuring fair compensation.

At Olive Recruit, we are committed to fostering a workplace culture that embraces diversity and promotes inclusivity. Our core values, Integrity, Impact, Inclusivity, and Innovation, guide our efforts to create an environment where every employee feels valued, respected, and empowered to excel.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All colleagues are expected to share this commitment and participate fully in safeguarding training and processes.

The successful applicant will undergo a free enhanced disclosure from the disclosure barring service & other compliance checks required.