Head of Operations

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Job Introduction

Head of Operations

• £45,000 per annum
• Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
• Aviva Digicare - Free annual healthcare check
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Entertainment discounts - up to 55% off cinema tickets
• Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
• Travel discounts - Discounts with holiday companies such as TUI and Expedia
• Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
• Meals on duty
• Vodafone discounts
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 23 days + BH's and additional day off for your birthday
• 2 days additional leave, following return from Maternity leave during first year back
• Competitive and supportive family benefits
• Day off for baby's first birthday
• Holiday purchase scheme
• On-going training & development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products

Who We Are:

Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.

In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.

We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences. Focused on doing the right thing for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.

We are official partners of the British Paralympic Association and are proud to pay all our team members at least the Real Living Wage or London Living Wage.

We collaborate with some of the UK's most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.

More about the role:

As our Head of Operations, you will be responsible for managing and delivering all matchday and non-matchday conferences and events at Edgbaston. You will lead a dedicated operations team to ensure seamless execution across a range of events, including corporate meetings, exhibitions, weddings, and large-scale conferences. This is a key role that requires both strategic leadership and operational excellence.

• Oversee end-to-end operations for all C&E and Hospitality, ensuring high-quality standards and guest satisfaction
• Lead, manage, and develop a team of event operations staff, ensuring performance goals are met
• Collaborate with sales, marketing, and catering teams to deliver exceptional event experiences
• Implement processes and procedures to drive operational efficiency and ensure compliance with health, safety, and sustainability standards
• Maintain relationships with key stakeholders, suppliers, and clients to enhance the site reputation as a premier event venue
• Manage budgets, forecasts, and financial reporting for C&E and Hospitality operations, ensuring profitability and cost control
• Drive innovation and continuous improvement in event delivery and guest services

About you:

• Proven experience in catering or hospitality management, preferably in a high-volume venue or event environment
• Strong leadership and communication skills, with the ability to motivate and manage a diverse team effectively
• Excellent organisational and problem-solving abilities, capable of multitasking and prioritising tasks in a dynamic setting
• Sound knowledge of food and beverage operations, including menu planning, inventory control, and food safety standards
• Proficiency in relevant software applications for scheduling, budgeting, and reporting
• A customer-focused mindset with a passion for delivering exceptional service and exceeding expectations
• A mindset that pushes boundaries and shares knowledge, always pushing for positive change and never accepting second best

At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.

Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.

We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.

Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.