Head of Operations

Head of Operations

Staffline Ireland are recruiting for a Head of Operations on behalf of our client within the hospitality sector. The Head of Operations role requires a strategic and methodical thinker with exceptional leadership and organisational skills who will ensure operational excellence, guest satisfaction, and profitability. The Head of Operations will manage department heads and work closely with the General Manager to maintain high standards and drive the hotel's success.

Responsibilities:

1. Oversee and coordinate all operational departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, and Events.
2. Ensure smooth day-to-day operations, maintaining service standards and ensuring compliance with brand guidelines.
3. Monitor operational efficiency and implement process improvements to enhance productivity and guest experiences.
4. Collaborate closely with the Guest Relations Manager to maintain and elevate guest satisfaction by ensuring exceptional service delivery across all departments.
5. Address and resolve guest concerns promptly and professionally.
6. Analyse guest feedback and implement strategies for continuous improvement.
7. Lead, inspire, and motivate department heads and staff, fostering a positive and collaborative working environment.
8. Oversee recruitment, training, and development to ensure a highly skilled and engaged team.
9. Conduct regular performance evaluations and provide constructive feedback to drive individual and team success.
10. Develop and manage operational budgets, ensuring cost control and achieving revenue targets.
11. Collaborate with the General Manager on strategic planning to drive profitability and operational growth.
12. Analyse financial reports and implement measures to optimize resource allocation.
13. Take an active role in monitoring of revenue management and revenue maximisation through knowledge of the hotel management systems and revenue management systems.
14. Ensure compliance with health, safety, and licensing regulations.
15. Maintain adherence to company policies and procedures, as well as 4-star quality standards.
16. Conduct regular audits and inspections to uphold service quality and operational integrity.
17. Collaborate closely with the General Manager and Head Office Team to align operational goals with the hotel's overall vision and strategy.
18. Act as the key liaison between departments to ensure seamless communication and cooperation.
19. Represent the hotel in professional forums and build relationships with stakeholders and suppliers.
20. Any other duties the role may involve.

Person Specification:

1. Proven experience in leading multiple hospitality functions, preferably in a 4-star or higher hotel. To include -
   • Food & Beverage
   • Front of House
   • Housekeeping
2. Strong leadership and team management skills with the ability to inspire and develop high-performing teams.
3. Proven knowledge on sales and revenue within hospitality.
4. Experience in setting and managing operational budgets.
5. Exceptional problem-solving and decision-making capabilities.
6. Solid understanding of financial management and operational metrics.
7. Excellent communication and people skills to build strong relationships with guests, team members, and stakeholders.
8. Proficiency in using hotel management systems and software.
9. A degree in hospitality management, business administration, or a related field is preferred.

The Rewards

The successful Head of Operations will enjoy a competitive salary depending on experience plus opportunities for professional development and career advancement, free parking, and staff discount.

Location

The Head of Operations role will be based in Belfast.

To be considered for this position, please forward your CV to Ross McConville at Staffline Ireland by clicking on the APPLY button on this page and attaching your CV.