Head of Mid-Market Client Management

Vitae Financial Recruitment; London; On-site; GBP 75,000 - 85,000; Full time

Job description

Head of Mid-Market Client Management
London, Hybrid (2 days per week)
£75,000 - £85,000 + Competitive commission scheme + Travel allowance + 28 days holiday + day off for birthday + Healthcare for employee + dependent + Pension of 12%

An exciting opportunity has arisen for a strategic and dynamic leader to take charge of a high-performing Client Management team within a global financial services organisation. This role is pivotal in driving retention, profitability, and expansion across the Mid-Market portfolio while fostering a culture of excellence, innovation, and collaboration.

As the Head of Mid-Market Client Management, you will:

1. Lead, mentor, and develop a team of Client Managers to achieve ambitious retention and growth targets.
2. Design and implement strategic plans that drive business success.
3. Ensure strong operational efficiency, working closely with key stakeholders across the business.
4. Oversee client and broker relationships, identifying opportunities to expand services.
5. Manage portfolio profitability by collaborating with risk teams to optimise loss ratios.
6. Drive compliance and best practice across regulatory frameworks, including KYC and GDPR.
7. Champion a culture of continuous improvement, innovation, and engagement.

What We're Looking For:

1. A proven track record in leading and developing high-performing teams within financial services.
2. Strong commercial acumen with experience in client retention and revenue growth.
3. Excellent stakeholder management skills, with the ability to build and maintain strong relationships.
4. A deep understanding of trade credit insurance or a related risk management sector.
5. Exceptional analytical, communication, and problem-solving abilities.
6. The ability to navigate complex environments and drive change effectively.

Tech & Systems Proficiency:

1. Microsoft Outlook, Word, Excel & PowerPoint
2. CRM systems

Qualifications & Experience:

1. A-levels (minimum), with a degree in Business or Finance-related disciplines preferred.
2. Senior leadership experience in account management, insurance, or financial services.

This is a fantastic opportunity to step into a senior leadership role, working within a forward-thinking, globally recognised organisation that values innovation and collaboration. You'll have the chance to shape the future of a key business area while being supported by a strong leadership team.