Head Of Membership, Sales & Retention

Pin Point Recruitment; Elmbridge; On-site; GBP 39,000

Job description

Head of Membership, Sales & Retention

Location: Thames Ditton, Surrey
Salary: £39k per annum + bonuses

Are you a motivated leader with a passion for sales and retention? Do you thrive in a dynamic environment where customer experience and business growth go hand in hand? If so, we want to hear from you!

Your Mission:

As the Head of Membership, Sales & Retention, you will be responsible for driving membership growth, enhancing the member experience, and ensuring the team is equipped to attract, engage, and retain members.

What You'll Be Doing:

Membership Growth & Retention

1. Drive new member acquisition and ensure seamless onboarding.
2. Oversee retention strategies, customer satisfaction, and member engagement.
3. Collaborate with marketing to execute effective promotions and lead generation.
4. Handle membership queries, complaints, and cancellations professionally.
5. Develop and implement member referral incentives and engagement initiatives.

Team Leadership & Development

1. Recruit, train, and develop a high-performing sales and membership team.
2. Set targets, monitor performance, and conduct coaching sessions.
3. Lead team meetings, daily huddles, and strategy discussions.
4. Motivate staff with incentives and commission structures.

Operations & Financial Performance

1. Ensure accurate administration of membership contracts and sign-ups.
2. Manage daily, weekly, and monthly sales reporting.
3. Oversee direct debit runs, debt recovery, and financial forecasting.
4. Attend senior leadership meetings and contribute to strategic planning.
5. Support health & safety compliance and duty manager responsibilities.

Why Join Us?

1. Supportive & Inclusive Culture - We genuinely care about our community, members, and each other.
2. Not-for-Profit Organisation - Focused on making a difference rather than just profits.
3. Energetic & Friendly Team - Be part of a motivated, positive, and engaging work environment.
4. Professional Growth - Opportunity to shape the sales & retention strategy of a thriving organisation.

What We're Looking For:

1. Proven sales & management experience, with a track record of achieving targets.
2. Strong leadership, communication, and coaching skills.
3. Passion for delivering exceptional customer experiences and driving engagement.
4. Data-driven mindset with experience in forecasting, budgeting, and reporting.
5. A proactive, solution-focused attitude with the ability to inspire a team.

Key Performance Indicators (KPIs)

1. Membership Growth & Onboarding
2. Achievement of Budget Targets
3. Member Satisfaction (NPS & eNPS Scores)

If you're a strategic thinker, an inspirational leader, and a results-driven professional, this is your opportunity to make a real impact. Apply today and help shape the future of our thriving community.