Head of Membership (Sales)

Office Angels; London; Hybrid; GBP 60,000 - 70,000; Full time

Job description

Do you have luxury high end/ticketed experience within a driven B2C sales industry?

About Our Client:

Our client is a prestigious members club designed specifically for women in leadership positions who aspire to become board members. With a focus on continuous learning and development, they provide coaching sessions, peer learning, workshops, and networking opportunities. Members include CEOs, C-Level executives, VPs, and aspiring directors.

In this pivotal role, you will be the face of the Boardroom, responsible for generating leads and onboarding new members while cultivating meaningful relationships. If you thrive on achieving sales goals and have a knack for connecting with others, this opportunity is for you!

Job Title: Head of Membership (Sales)

Salary: £60,000 + commission (£500 per new member)

Location: Oxford Circus, London - Hybrid working

Experience Required:

1. Set and achieve ambitious sales goals and develop innovative strategies to achieve them (200 new members yearly).
2. Build and maintain a robust CRM database, ensuring a healthy pipeline of at least 300 credible leads at any given time.
3. Continuously research prospects and generate leads through phone, email, and in-person interactions.
4. Conduct 4-12 interviews with potential members daily, showcasing the value of our community.
5. Successfully onboard a minimum of 20 new members each month, ensuring a seamless experience.
6. Handle member inquiries, questions, and complaints with exceptional service.
7. Oversee the sales process end-to-end, preparing quotes and proposals as needed.
8. Meet daily, weekly, and monthly sales targets, as agreed upon with the CEO.
9. Provide feedback for ongoing enhancement based on your observations.
10. Mentor and train fellow sales team members to foster a high-performing environment.

Required Experience:

1. Degree educated or equivalent*
2. Sales experience, ideally in luxury/membership/high ticketed/leadership development or consultancy industries
3. Proven track record in high-ticket sales with excellent customer service abilities.
4. A strong network of C-suite women and experience in B2C sales; B2B experience is a plus.
5. Strong verbal and written communication skills, along with impressive phone and presentation abilities.
6. Proficient in Microsoft Office, CRM, and sales software programmes.
7. Good negotiation skills and an aptitude for resolving issues.
8. Exceptional interpersonal skills and a genuine passion for building relationships.
9. A strong commitment to diversity and inclusion, aligned with the organisation's mission and brand.
10. Ability to communicate and present effectively at all levels, including executive and C-suite.
11. An energetic, customer-focused personality with a "no task too big, no task too small" mindset.
12. A flexible, start-up mentality that embraces growth and change.