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Head of Managed Services (Salesforce)
Lawrence Harvey
United Kingdom
Remote
GBP 65,000 - 75,000
Full time
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Job summary
A forward-thinking company is searching for a Head of Managed Services to lead their Salesforce support team. This role offers the chance to work with a diverse range of clients, ensuring they receive exceptional post-implementation care. As the first point of contact for client support, you will manage cases effectively and drive process improvements to enhance client satisfaction. The position is fully remote, providing flexibility and the opportunity to impact mission-driven organizations positively. With a competitive salary and additional perks like a wellness benefit and pro-bono work days, this role is perfect for a Salesforce professional eager to make a difference.
Benefits
Qualifications
- 3+ years of Salesforce experience with strong technical skills.
- Excellent communication skills to maintain client relationships.
Responsibilities
- Manage a team of support consultants for outstanding client care.
- Identify opportunities for process improvement and implement best practices.
Skills
Tools
Job description
Head of Managed Services (Salesforce):
A Salesforce Impact Partner with 100+ active clients is seeking a Head of Managed Services to lead their managed service offering. You will be responsible for managing a team of support consultants to ensure clients receive outstanding post-implementation after care. This is a great opportunity for a Salesforce professional with a passion for supporting mission-driven organisations.
You will be the first point of contact for client support, distributing cases effectively and ensuring issues are resolved in line with SLAs and KPIs. You will identify opportunities for process improvement and implement best practices to guarantee client satisfaction.
All individuals within the business are fully remote, with occasional team meet-ups and client visits. In addition, you will receive a monthly wellness benefit, a bi-annual bonus, a training budget and 10 days of pro-bono work should you so wish.
The successful candidate will be expected to have:
- 3+ years Salesforce experience.
- Broad understanding of the Salesforce platform (Sales, Service, Experience Clouds etc), as well as strong technical skills - able to confidently configure Salesforce using flows.
- Excellent communication skills - able to interact with multiple clients, maintain existing relationships and upsell potential solutions.
- Not-for-Profit experience or familiarity with loan/grant management application processes (highly desirable).
- Previous experience working for a Salesforce consultancy/ISV (highly desirable).
- Exposure with support tools such as Jira, Zendesk and Salesforce Service Console.
Role: Head of Managed Services (Salesforce)
Location: 100% remote
Salary: GBP65,000 - GBP75,000 + bonus + wellness allowance
For immediate consideration, please send your CV to the details provided and Zak Harvey will be in touch shortly.
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