Head of Maintenance & Managed Services

Our client is part of a conglomerate of 40+ companies involved in different aspects of telecommunications such as OSS/BSS, Roaming, Device Management, Interconnect and more.

Role Summary

The role holder is accountable for defining, developing and implementing the Maintenance and Managed Services strategy within the relevant business unit and delivery of the M&MS ratio. The role holder leads and manages a team and is responsible for providing direction for continuous service improvement, risk management and service level management across the customer accounts.

Role Responsibilities

1. Identify and reverse underperforming.
2. Management of the quality of service and QMS.
3. Drive reporting and revenue analysis.
4. Awareness and compliance of ISO9001, UK GDPR regulations.

Requirements

1. Strong background in customer-facing roles in technical environment with commercial acumen.
2. Solid negotiation and decision making skills.
3. Excellent presentation and communication skills.
4. Lead meetings with direct reports and department calls.
5. Manage and own M&MS ratio including reviews, dashboards and QBR as well as QSR.
6. Negotiate and manage customer and supplier renewals.
7. Review sales proposals, customer contracts, service catalog and pricing.
8. Team management.

Please ignore the salary stated as it is negotiable.