Head of Learning and Development

About this role:

Our Learning team is at the forefront of unlocking our associates potential through learning opportunities that challenge them to grow at every stage in their career. We provide a best-in-class Learning and Development experience for employees and leaders, and we have fun along the way. Our culture and people are integral to our growth and success. We have an exciting opportunity for a Head of Learning and Development to join us in leading the development and delivery of Capital One’s UK learning strategy. Reporting to the Head of Talent Experience and in partnership with your team, you will be accountable for end-to-end programs and practices from Early Careers, experienced professionals and Leaders for all lines of business. This includes marketing our experience brand, building strong external partnerships, designing leading learning programs to grow and develop the best talent.

What you’ll do:

• Design and implement learning programs that build employee capabilities in alignment with business outcomes, positioning them to succeed in their current jobs and develop skills to sustainably serve our future growth.
• Serve as a strategic partner in how to apply learning and development solutions to business needs: partner closely with Business Leaders, Human Resources and wider Enterprise Learning & Development Team to develop and or deploy innovative learning solutions.
• Foster a growth mindset operationalizing programs that optimize learning paths for employees to easily navigate their development in distinct career tracks, including new hires, people leaders and key job families.
• Identify and adopt or develop transformative learning methods that are easily accessible, personalized, digitized and automated for the best employee learning experience, produce measurable impact and support the growth of Capital One's talent pipeline.
• Provide both strategic and operational support for the design and delivery of innovative development programs.
• Evaluate, manage and deploy learning investments in third party tools and partnerships when appropriate, including budget, vendor, and partner management.
• Develop evaluation and assessment tools to measure impact and return on investment on Learning and Development initiatives.
• Leverage analytics to measure the impact of investments in learning and development to the overall talent and business strategy.
• Manage and motivate a team of learning professionals with a clear vision that inspires high performance.
• Foster associate engagement from day one by creating the best learning and development experiences, so new associates can reach their full potential, faster.

What we’re looking for:

• Subject Matter expert:
  • Experienced leading a Learning function in a faced paced environment, (knowledge of technology organizations preferred).
  • Proven track record building a learning and development strategy, ensuring training needs of the business are evaluated and appropriate development methods are selected based on relevant best practices and external trends.
• Change agent:
  • Influential partner who leads with data informed solutions to obtain buy-in from multiple stakeholders to influence the desired culture, behaviors and skills.
• Strategic orientation with proven ability to set a vision, chart a path and execute with high impact.
• Proven and respected team leader:
  • Track record for coaching to high results.
  • Excellent communicator across multiple level stakeholders (team, employees, managers, people leaders, executive team).
  • Leverages a strong customer orientation for building relationships across and within HR broadly, and in the lines of business.
  • Has a strong bias for optimization and driving continuous improvement.

Where and how you'll work

This is a permanent position based in our Nottingham office.

We have a hybrid working model which gives you flexibility to work from our offices and from home.

We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays.

Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.

What’s in it for you

• Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation.
• We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers).
• Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave.
• Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café.

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:

• REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies.
• OutFront – to provide LGBTQ+ support for all associates.
• Mind Your Mind – signposting support and promoting positive mental wellbeing for all.
• Women in Tech – promoting an inclusive environment in tech.
• EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry.

If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com. All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com.

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).