Head of IT Operations

Lead IT operations for a global software company.

Hybrid infrastructure with a 40+ product portfolio.

Flexible working, coupled with travel to other sites as required.

We’ve teamed up with Datamine, a global leader in technology solutions for sustainable and efficient mining operations. Based in Central Bristol, they operate as part of a much larger global network. The company is part of the Vela Software Group, a subsidiary of Constellation Software Inc. (CSI) - one of Canada’s largest companies (4th largest by market capitalisation), with a portfolio of 1,000+ software businesses worldwide.

What will you do?

We are seeking a highly capable and driven Head of IT Operations to lead and scale Datamine’s IT infrastructure, support, and services across a complex multinational environment. Spanning operations in 20+ countries and serving both mining and non-mining software verticals, this role ensures that technology is a reliable enabler of business success.

This is not a role for someone who wants to operate purely from the top. The ideal candidate will thrive on getting involved in the detail, rolling up their sleeves when needed, and being a hands-on leader. Equally important is your ability to build close working relationships with internal stakeholders. You will be a consistent, visible presence to business unit leaders, helping them translate operational needs into practical IT solutions.

Key Responsibilities:

• Lead global IT operations, infrastructure, networks, and support services across all regions.
• Oversee day-to-day performance, availability, and scalability of IT systems.
• Build and manage a high-performing global IT support and infrastructure team.
• Manage cloud platforms, data centers, and enterprise applications.
• Drive efficiency, automation, and continuous improvement in IT processes.
• Work with business units to understand needs and ensure responsive IT services.
• Develop and manage the IT operations budget, ensuring cost-effective service delivery.
• Oversee vendor management and IT service agreements.
• Ensure compliance with IT operational standards, including SLAs and KPIs.
• Collaborate with the Cyber Security Manager to ensure secure and resilient systems.

What skills will you need?

• Bachelor’s or Master’s degree in Information Technology, Engineering, or related field.
• 10+ years in IT operations, including leadership of multinational teams.
• Proven experience in managing enterprise IT environments across diverse geographies.
• Deep knowledge of infrastructure, cloud computing, service management (ITIL), and system integration.
• Understanding of Azure Cloud & Azure DevOps (and preferably some AWS).
• Knowledge of Windows OS and desktop infrastructure.
• Cloud architecture experience.
• Strong leadership and stakeholder management skills.
• Experience in both mining and non-mining technology environments is a plus.
• Excellent organisational and communication abilities.
• Strong project management experience.

What do you get in return?

There are a bunch of benefits on offer at Datamine, including:

• A generous salary in line with your experience, plus annual bonus
• Hybrid working from their Bristol office
• Ongoing career development with constant progression opportunities
• 10% Employer Pension Contribution
• Life Assurance
• Health Insurance
• Gym Membership
• A collaborative and inclusive work environment.

What next?

enable Technology is exclusively managing the recruitment process for this hire. If you would like to be considered, please send your application to joe@enable-technology.io.

The first step of the process will be a short screening with the enable Technology team, before a more comprehensive technical interview, on-site with Datamine’s expert IT department.

All applications made directly to Datamine, will be sent to the enable Technology team for consideration and initial qualification.