Head of Information Technology

Job Title: Head of IT Customer Management

Location: Hybrid Working (UK-based)

Rate: £550-600 per day (Outside IR35)

We are seeking an experienced, results-driven Head of IT Customer Management to oversee and enhance the delivery of customer platforms within a leading insurance company. This is a high-impact, hands-on role ideal for someone who thrives in a practical, fast-paced environment and has a solid foundation in IT architecture, customer-centric strategies, and regulatory compliance in financial services.

Key Responsibilities:

• Lead the IT Customer Management function, ensuring that customer-facing platforms are optimised for operational efficiency and enhanced user experience.
• Translate the needs of operational teams into actionable buying strategies, working closely with senior stakeholders to drive alignment and deliver business value.
• Provide expert guidance on IT architecture to ensure platforms are scalable, secure, and compliant with industry standards and financial services regulations.
• Drive the delivery of automation solutions within the IT landscape to improve operational efficiencies and streamline customer-facing processes.
• Manage stakeholder engagement, bridging the gap between technical teams and business leaders to deliver customer-centric solutions.
• Ensure compliance with financial services regulatory requirements, providing leadership and guidance in meeting industry standards.

Key Requirements:

• Proven experience leading IT operations and platforms within the insurance or financial services industry.
• Strong background in IT architecture with a focus on customer management solutions.
• Hands-on experience driving automation initiatives to enhance operational efficiencies in a financial services setting.
• Deep understanding of compliance and regulatory frameworks within financial services and insurance.
• Excellent stakeholder management skills, with the ability to translate technical needs into strategic business solutions.
• Practical, solution-oriented mindset, able to lead client-side change and deliver tangible results.

If you're a strategic thinker with a practical, hands-on approach and a passion for transforming IT platforms in the insurance sector, we want to hear from you!