Head of Identity and Access Management Operations

JOB TITLE: Head of Identity & Access Management Operations

SALARY: From £125,000 dependent on experience and location

LOCATION(S): This position is based in Edinburgh, Leeds, Manchester, Bristol or London, and will involve periodic travel between these locations.

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week currently, or 40% of our time, at our office location.

About this opportunity

As the Head of Identity and Access Management Operations, you'll have overall ownership for the identity and access management (IAM) strategy and its implementation. You'll support both the Chief Security Office (CSO) and the wider Group through the delivery, support, and maintenance of comprehensive IAM solutions.

Your responsibilities include:

1. Providing direction and vision to the IAM operations team, ensuring they prioritize the right tasks to deliver value to customers and stakeholders. Your direction will be based on a deep understanding of the latest trends and innovations in IAM.

2. Ensuring all team members understand their roles and how they contribute to customer value through secure IAM delivery.

3. Maintaining a skilled team with the knowledge and capacity to deliver IAM services 24x7 with ITIL best practice.

4. Being accountable for performance against key results, including cost of ownership, contributions to key outcomes, simplification, and customer satisfaction.

5. Managing risks associated with IAM operations, working with senior engineers to ensure alignment with strategy and industry best practices.

6. Setting the culture for the IAM operations team, fostering collaboration, innovation, and ownership of outcomes.

What you'll need

1. IAM Operations Management: Leading improvements in IAM processes and delivery using new methodologies, techniques, and tools. Shaping the direction for cross-functional teams to deliver secure IAM solutions.

2. Customer Centricity: Promoting the value of secure customer outcomes with the team and peers, ensuring work efforts achieve these goals.

3. Operations Ownership: Taking ownership of IAM operations supported by multiple teams. Delivering secure operational changes and ensuring the success of IAM initiatives.

4. Leadership & Culture: Applying experience in cultural change initiatives to support various agendas in the organization. Understanding the barriers to changing culture and the importance of leadership consensus.

5. Values & Behaviours: Being future-focused by conceptualizing and articulating a customer-centric desired end state that aligns with our Group Strategy. Inspiring others through personal integrity and collaboration, demonstrating an inclusive approach.

We also offer a wide-ranging benefits package, which includes:

1. A generous pension contribution of up to 15%

2. An annual performance-related bonus

3. Share schemes including free shares.

4. Benefits you can adapt to your lifestyle, such as discounted shopping.

5. Generous holiday allowance, with bank holidays on top

6. A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.