Head of HR - On-Site

TN United Kingdom; Watford; On-site; GBP 35,000 - 65,000

Job description

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Wenzel’s was established in 1975 and has since become a favourite for locals in North West London, Beds, Bucks, Essex, and Hertfordshire areas.

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Location: Head Office and Wenzel’s Shops (Multi-site)

Position Type: Full-Time, 5 days a week

Reports To: COO

About us: Wenzel’s the Bakers is a family-founded business that has been serving local communities with quality baked goods since 1975. At Wenzel’s, our ethos centres around community, quality, and innovation. We take pride in fostering a supportive workplace culture where every team member can thrive.

We are currently looking for a motivated and detail-oriented Head of HR to join our HR team. This is a fantastic opportunity for someone eager to develop their accounting skills in a supportive and growth-oriented environment.

Job Summary:

As Head of HR, you'll be at the heart of our employee experience; nurturing talent through every stage of their journey with us. You'll champion employee engagement, build meaningful workplace relationships, and skillfully navigate conversations that turn challenges into opportunities for growth. Your compassionate leadership will create a thriving workplace culture where team members feel valued and supported.

Key Responsibilities:

General:

1. Support day-to-day operations and provide HR advice to the business, both for head office and operations;
2. Build meaningful relationships across all levels, serving as a trusted advisor who inspires confidence and fosters connection;
3. Champion our employee experience by designing and implementing engagement initiatives that make our workplace truly special;
4. Support with general elements of employee benefits;
5. Work with the HR team to keep all systems up to date, examples include the HR system, Recruitment system, and Training platform;
6. Create an inclusive culture where diverse perspectives are celebrated and everyone belongs.

Employee Relations (ER):

1. Manage and resolve complex employee relations issues, ensuring fair and consistent application of company policies.
2. Attend and support management to carry out thorough investigations into employee grievances, disciplinary matters, and other workplace issues.
3. Prepare detailed investigation reports and recommend appropriate actions based on findings.
4. Provide guidance and support to managers on ER matters, including disciplinary actions, grievances, and performance management.
5. Maintain up-to-date knowledge of employment law and ensure the company’s compliance with all relevant legislation.
6. Act as the first point of contact for in-store conflict resolution, working closely with managers and employees to address and resolve issues promptly and effectively.
7. Mediate disputes between employees, fostering a positive and collaborative work environment.
8. Implement and promote conflict resolution strategies to minimize future disputes.
9. Coach managers to become effective leaders.

Employee Welfare:

1. Promote employee wellbeing initiatives and ensure that the welfare of employees is prioritized.
2. Provide support and advice to employees on personal or work-related issues, referring them to appropriate services when necessary.
3. Monitor and manage absence levels, short and long term absence, implementing strategies to reduce absenteeism and support employee health.

HR Administration:

1. Oversee HR processes such as recruitment for key roles, onboarding, and performance appraisals, ensuring they are carried out efficiently and effectively.
2. Maintain accurate and up-to-date employee records, ensuring confidentiality and compliance with data protection regulations.
3. Assist in the development and implementation of HR policies and procedures.

Supporting the Senior Leadership Team with any projects or ad hoc tasks as required. This list is non-exhaustive.

Skills and Qualifications:

1. Excellent communication skills, able to build and maintain excellent relationships, adapt to their audience across all levels of employees and have strong influencing skills.
2. Ability to display confidence and initiative when advising senior managers across the full HR remit.
3. True HR Generalist experience including disciplinary, managing change and a strong understanding of employment law.
4. Professional and commercial approach.
5. Drive, enthusiasm and tenacity to work well and deliver in a fast-paced environment.
6. Prior experience of managing multiple stores/sites is advantageous, but not essential.
7. Prior experience of retail/FMCG desirable.

Working Conditions:

1. Full-time position.
2. This is an office-based role within our Head Office at Sunley House Olds Approach, Northwood, Watford, WD18 9TB, with occasional travel to various shop locations for training and support.

If you feel you are the person to fit this role and are looking to join a fast-growing organisation and would like more information, please apply now.

Wenzel’s The Bakers is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Please be advised that due to the volume of applications that are made, the Company is unable to respond to every application. If you have not heard from us within a week of your application, unfortunately you have been unsuccessful on this occasion.