Head of Hospitality

Job Introduction

HEAD OF HOSPITALITY

Sodexo Live! is excited to announce that we are looking for a talented hospitality professional to join our team at Hampden Park, Scotland's prestigious national stadium and home of the Scotland national football team.

As Head of Hospitality, you will play a pivotal role in driving the growth and success of the venue's already thriving hospitality offering.

You will develop and execute a successful B2B sales strategy to maximize revenue and profit by proactively introducing our superb match day and concert packages to existing and future customers. You will also focus on leadership of the hospitality sales team to deliver seamless hospitality sales processes and procedures ranging from package development, ticketing and fulfilment.

Your focus will be to balance excellence in hospitality sales operational processes with achievement of financial targets while working in collaboration with the wider operational teams to deliver service excellence that exceeds client expectations.

We’re experience makers and food fanatics. Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we’ll give you all you need to thrive, because at Sodexo Live! we’re so much more. Be part of something greater.

Main Responsibilities

• Achieve and exceed the venue Hospitality sales budget by actively seeking out new hospitality opportunities through proactive sales calls, networking and face to face meetings
• Strategic Leadership of Hospitality Team
• Retention of clients and account growth
• Maintaining sales standards of performance
• Strict Payment and Financial Procedures and Processes
• Accurate reporting of Sales and Pipeline
• Delivery of Sales Operation – Ticket Fulfilment, Advance Planning, Inventory
• Execute & drive the venue’s Hospitality Sales and Marketing plan and schedule of activity in collaboration with the Hospitality Team and Marketing Manager
• Proactive planning and management of forthcoming events developing strategic B2B sales plans
• Effective Management of seating inventory allocated to Hospitality by event working in conjunction with onsite client
• Active management of package pricing, product development specific to each event to maximise revenue and profit through strong sales and telesales campaigns
• Report on campaigns sales performance and adapt activity accordingly
• The management of the budgeting process and P&L management
• Sales Negotiation and client presentations
• Collaboration with key Head of Departments to support Hospitality Sales Growth and delivery as well as cross selling opportunities

THE IDEAL CANDIDATE

You will be a renowned expert in the hospitality industry with an excellent understanding of the hospitality sales process, package architecture, inventory management, seat manifest and ticketing fulfilment. You will have previously held the role of Head of Hospitality or similar either at stadium, arena, or a large venue.

You Will Also Have

• Working knowledge of hospitality systems and process
• Working knowledge of pricing, package development and hospitality inventory
• Team management and leadership skills
• Financial planning and management
• Excellent communication skills with key stakeholders both internal and external
• Excellent interpersonal skills and ability to communicate effectively with customers, clients and employees at all levels
• Good knowledge of food safety, health & safety, and alcohol licensing requirements
• Strong analytical and data-driven thinking
• Experience in financial reporting and commercial understanding

What We Offer

In return for your commitment and expertise you will be rewarded with a salary of £60,000 plus access to our extensive benefits package, which includes:

• Performance-related annual bonus
• Flexible benefits fund of £1300 per annum
• Contributory pension scheme of up to 6%
• A buy and sell holiday scheme of up to 3 days (FTE)
• Volunteering days via our charity partner STOP HUNGER
• Numerous voluntary benefits, including dental care, gym discounts, retail/hospitality, and more

For more information on all the great benefits Sodexo offer to support you and your loved ones, check out the attached Benefits Guide at the bottom of this advert!

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Attached documents

• Sodexo Benefits Reward Guide.pdf
• Head of Hospitality.pdf