Head of Facilities Management

Are you a dynamic leader with a knack for keeping operations running smoothly with a strategic planning mindset? Do you thrive in environments where every day presents a new challenge? We're on the hunt for an exceptional Head of Facilities Management to join our team here at PureGym.

Joining us as our new Head of Facilities Management, you will play a key leadership role across the day-to-day and strategic management of our gym operations. With over 400 existing sites across the UK, PureGym’s growth trajectory also includes expansion in Switzerland, Denmark, the Middle East and most recently the United States. Bringing our high-quality, low-cost offering to more than 2 million members globally.

In this role, you will play a key leadership role in the strategic and day-to-day management of our FM function in the UK, and help to influence our service across the Group. You'll lead and develop a team of FM professionals responsible for reactive and planned maintenance, small works and be comfortable with the meticulous management of significant OPEX and CAPEX budgets, ensuring that we offer a best-in-class service.

The Head of Facilities will need to have the ability to travel to sites on a weekly basis, the role being field-based, with some travel to the Leeds and London offices when needed.

Day-to-day Responsibilities Will Include:

• Lead the FM team driving operational excellence and consistently reviewing the FM service to meet the business needs.
• Ensure high performance across the team through the creation of a proactive and innovative culture, and by providing timely coaching, mentoring and support.
• Own the planned compliance regime ensuring the business remains compliant and trading in line with the agreed risk appetite.
• Develop and implement a preventive and predictive maintenance program to ensure the longevity and reliability of our assets.
• Develop assurance tools to ensure reactive repairs are completed to the right standard and within SLA.
• Implement a programme of planned condition, safety and risk audits across the estate to evaluate overall estate condition to help shape FM spend and wider strategic decision making.
• Use data and insights to identify and address root causes of recurring equipment failures, identify trends, reduce downtime, and implement continuous improvement initiatives.
• Build rich asset and condition data and utilise this to shape a planned asset replacement programme, and make strategic recommendations on investment and property strategy decisions.
• Own the response to any business-critical issues as they occur and oversee key projects as they roll out across the estate.
• Deliver strong Stakeholder Management across the business, managing upwards and ensuring effective service delivery and prioritisation, and acting as the senior point of escalation for FM issues.
• Use a data-driven approach to manage performance, consistently tracking progress and issues against set KPIs.
• Prioritise and optimise both OPEX and CAPEX spend ensuring adherence to budget to drive best value.
• Own the day-to-day relationship with FM suppliers, leveraging strong partnership relations to develop innovation and improvement.
• Produce reports and BI (adhoc and regular) to clearly update on supplier and financial performance.

You will have significant experience in leading FM services and teams at a senior level, in a fast-paced and large multi-site setting.

Vast technical experience, preferably across mechanical and electrical assets. With a keen eye for data and analytics, you will take an evidence-based approach to how you direct the priorities of your team, able to identify what will be most impactful to the commercial and operational delivery of the business.

Ability to provide expert advice to key supporting functions in the contract management process including FM Operations, Procurement, Finance and Gym Operations. You will also have the ability to convey technical information to non-technical stakeholders throughout the organisation.

You will have a strong track record delivering improvements within key areas such as budget management, legal and risk compliance, issue management, ideally driving customer satisfaction scores as a key metric.

You will have demonstrable experience managing external contractors, forming productive working relationships while driving good performance against KPIs, and tracking these effectively.

A strong leader of people, you will be able to motivate others with clear direction and purpose. Management of internal stakeholders will also form a key part of the role, able to inspire confidence in the business function, while able to challenge effectively as needed and influence at all levels.

Join us on our mission to inspire a healthier nation.

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