Head of EPR Service Delivery

We have embarked on a programme to implement a single Electronic Patient Record (EPR) as part of the NHS digital health ongoing initiative across the Norfolk and Waveney Acute Hospital Collaborative (NWAHC). The collaborative is made up of three acute hospitals in Norfolk and Waveney.

James Paget University Hospitals NHS Foundation Trust (JPUH)
Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH)
The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust (QEH)

This is a unique opportunity to contribute your skills and expertise to create a meaningful impact on the health and well-being of individuals throughout Norfolk and Waveney. We are dedicated to advancing our digital capabilities in alignment with our long-term strategic goals, ensuring a high standard of patient care and safety for our diverse communities.

The acute hospitals in Norfolk are a vital part of the health and social care system. Our digital mission is an essential part of our transformation into a post-modern healthcare system.

Main duties of the job

We are seeking a Head of Electronic Patient Record (EPR) Service Delivery who will be responsible for overseeing the operational performance, support, and continuous improvement of MEDITECH Expanse EPR systems across Norfolk & Waveney Acute Hospital Collaborative (NWAHC). The role ensures that the MEDITECH EPR is effectively integrated into clinical workflows and is consistently available, reliable, and responsive to the needs of healthcare professionals. The Head of EPR Service Delivery works closely with digital teams, clinical stakeholders, and external partners to manage the day-to-day functionality and enhancement of the MEDITECH EPR, supporting high-quality patient care. It is possible that travel to the NWAHC's other sites for work purposes may be required.

The post holder will contribute to the delivery of the NWAHC's vision and core values, providing a clear sense of direction, optimism, and purpose for their teams. They are responsible for ensuring the teams achieve service levels (e.g. fault response and resolution times) which align to any agreed OLA/SLA in place and KPIs.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff! The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N& N Hospitals Charity. We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH site
• Free 24-hours confidential counselling support
• On-site Nursery
• On-site cafes offering staff discounts
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Job description

Job responsibilities

• Opportunity to work on a wide range of innovative projects, which improve patient experience and outcomes.
• Flexibility to work within a collaborative office space at Norfolk County Hall, at one of the 3-Acute hospitals and from home.
• Work with a multi-disciplinary team of experienced, Clinicians, Technicians, Digital Nurses, and Data Scientists.

Person Specification

Qualifications

Essential

• A relevant computing or technology focussed masters degree level / equivalent post graduate qualification or equivalent experience.
• A member of relevant professional association.

Experience

Essential

• Significant experience of working at a senior management level in a large complex health care related environment.
• Significant experience of successful EPR service delivery and service management in digital healthcare environments.

Skills

Essential

• Keeping commercial aspects continually in mind when taking actions and making decisions.
• Ability to plan and implement a project from conception through to completion.
• A comprehensive appreciation of quality management processes.

Attitude, Aptitude

Essential

• Demonstrates understanding and commitment to Equality, Diversity, and Inclusion.
• Effective role model, demonstrating the Collaborative's values of QEHKL's Living our values NNUH's PRIDE values JPUH's CARER Values.

Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk and Norwich university hospital
Norwich
NR47UY

Any attachments will be accessible after you click to apply.

234-24-EPR-B-04-SD