Head of eCommerce

About The Company

Our client is all about providing high-quality, stylish jewellery that you can rely on every day. Their stainless steel pieces are designed to last, so you don’t have to worry about tarnishing or green fingers!

They take pride in offering jewellery that’s perfect for sensitive skin – hypoallergenic and safe to wear all day, every day. Whether you’re heading to the beach or just tackling your daily routine, their jewellery is made to withstand the elements and keep looking fabulous.

What are we recruiting for?

They are seeking an experienced and results-driven Head of eCommerce to drive the performance and growth of their online stores. In this pivotal role, you will own key metrics, deliver exceptional customer experiences and lead a high-performing team to optimise their eCommerce strategy.

What Will You Be Doing?

1. Take full responsibility for net revenue, average order value, conversion rates, and overall performance across all websites.
2. Collaborate with Commercial and Financial teams to leverage customer segmentation, marketing insights and business intelligence to optimise customer activity and buying patterns.
3. Ensure all websites are visually compelling and conversion-focused through engaging content, effective signposting and seamless product merchandising.
4. Manage analytical and CRO tools to uncover insights, build hypotheses, and execute tests that deliver measurable improvements to KPIs.
5. Partner with internal teams and 3rd-party vendors to deliver superior insights and innovative solutions that outperform competitors.
6. Stay ahead of eCommerce trends, best practices, and emerging tools, especially in CRO.
7. Influence and align internal stakeholders and external partners to drive successful execution of eCommerce initiatives.
8. Adopt a customer-first mindset to continuously enhance user experience and satisfaction across all touchpoints.

What Will You Bring to the Party?

1. A data-driven leader with a proven track record in eCommerce management or trading.
2. Deep understanding of CRO, analytics, and online retail strategies.
3. Strong collaborator, communicator, and problem-solver with excellent leadership skills.

What will you get in return?

1. Competitive salary and performance-based bonuses.
2. Birthdays off.
3. Pension.
4. Family feel with team events and regular team building.
5. Opportunities for professional development and career growth in a fast-paced, entrepreneurial environment.
6. Employee discounts on all jewellery.
7. Flexible working environment.
8. Professional development opportunities.
9. Excellent commuting links and free on-site parking.
10. Company wide performance-based bonuses.

Location

Our client is based in Telford and they have adopted a hybrid working environment. You will be required to be in office several days per week.