Head of eCommerce

Head of eCommerce

Salary: £80-90k (dependent on experience) + bonus + benefits

Location: London or West Sussex ONLY (fully remote)

APPLICANTS from a fast-moving, transactional business preferably in TRAVEL OR RETAIL preferred.

PLEASE NOTE: This opportunity will focus solely on CRO, Merchandising, Analytics, Customer journey and DOES NOT include paid media or tech.

About the Role:

Are you ready to transform the travel industry? Our client is on the hunt for an experienced eCommerce leader to drive the growth of their digital platforms and make self-guided travel the future.

As Head of eCommerce, you will lead the strategy and growth of their global digital presence, focusing on increasing online bookings, conversions, and revenue. You will build and lead a team of e-commerce specialists, work closely with marketing, and collaborate with tech to continuously improve the customer journey and experience.

Head of eCommerce....What You’ll Do:

1. Lead Global eCommerce Strategy: Own and execute a strategy to drive year-on-year growth in bookings and sales.
2. Analytics & CRO: Define e-commerce KPIs and performance dashboard. Utilise data analytics to track and report on KPIs, monitor customer behaviour, and drive informed decision-making.
3. Plan, undertake and evaluate a programme of Conversion Rate Optimisation (CRO) and feedback into the web development roadmap.
4. Drive Performance: Manage e-commerce P&L, delivering against online sales targets.
5. Optimise the Customer Journey: Use data to create personalised experiences and improve conversion rates.
6. Tech & UX Collaboration: Work closely with the tech team to improve user experience and define requirements for new features and platform optimisations.
7. Product Merchandising: Lead strategies to promote products, ensure content relevance, and drive additional revenue.

About You:

1. Proven experience in driving eCommerce growth, ideally within travel or retail.
2. Strong experience managing digital platforms and mobile app development for e-commerce.
3. Data-driven with a deep understanding of analytics and customer behaviour.
4. A passion for digital innovation, user experience, and the outdoors.
5. Excellent leadership skills with a track record of building high-performing teams and fostering collaboration across departments.

Why Join?

Be part of an ambitious, forward-thinking company in a fast-paced industry. They are committed to positively impacting both people and the planet, and they believe in offering flexibility with hybrid or remote working. Diversity and inclusion are at the heart of what they do, and they encourage applications from all backgrounds.

If you’re ready to make a real impact in the world of travel, apply today for Head of eCommerce! We’d love to hear from you.