Head of Digital Delivery Unit

Job Title: Head of Digital Delivery Unit - ProtectUK - NaCTSO - Counter Terrorism Policing HQ

Salary: The starting salary is £45,073, which includes allowances totalling £2,841. The salary is broken down as £42,232 basic salary, which will increase annually until you reach the top of the scale £50,385. Plus, a location allowance of £1,841 and a non-pensionable allowance of £1,000.

Location: West Brompton

Play your part in combating terrorism by managing the Digital Delivery Unit and the ProtectUK website.

As terrorist threats and change evolve, we need to support businesses and communities to help them stay safe. As Head of our Digital Delivery Unit, you’ll do just that, focusing on digital build and the improvement of the ProtectUK website. It means using your understanding of digital and technology to support a trusted and authoritative site that provides free and accessible information for venues and public spaces. ProtectUK is designed to improve resilience and knowledge, and to keep people safe from the threat of terrorism.

It’s a highly visible role where you’ll be managing budgets and working closely with our digital partners and other teams across NaCTSO, Counter Terrorism Policing (CTP), Government and wider network of external stakeholders, so you need to be good with people. A confident speaker and writer, you’ll be able to represent ProtectUK at events and meetings. Your primary goal will be to ensure that our key audiences are able to easily access the platform and that the user experience and interactivity is the best it can be.

Day to day, you’ll manage the digital delivery of ProtectUK information channels; manage an assistant; draw on analytics; and ensure the platform can host a wide range of formats (i.e. video, images, and webinars). To succeed, you’ll need the experience and confidence to plan and implement digital delivery and communications activity that supports the Protect and Prepare mission through ProtectUK. An aspiring leader, you’ll strive to develop the digital capability of ProtectUK and improve the current offer to make it more accessible and interactive. That calls for a self-starter who can quickly grasp new projects or priorities, or refresh and refine an existing approach.

We’re also looking for proven experience of leading large-scale digital projects and a track record of transforming business challenges into strategies, plans and campaigns. Add to that a firm grasp of digital communication and agile environments, digital delivery models and future developments. To cap it all, you’ll constantly be on the lookout for opportunities to share best practice, support your colleagues and contribute to wider network initiatives.

Job Summary:

The job holder will be a key leader, responsible for developing and maintaining the technical delivery and functionality of the ProtectUK suite of digital information resources which is part of NaCTSO. ProtectUK is managed by Counter Terrorism Policing HQ, NaCTSO and the Home Office and contributes directly to the mission to protect businesses and the wider public from terrorism. You will work closely with colleagues across the national Counter Terrorism Policing (CTP) network, the Home Office and other partners as part of your role.

Your role will focus on both leading the technical development and digital improvement of ProtectUK and our day-to-day business as usual delivery function. Our ambition is extensive, and your role will have a vital impact on supporting our audiences to keep people safe from the threat of terrorism.

This is a highly visible role, and you will be a confident speaker and writer able to represent ProtectUK at events and meetings across NaCTSO, CTP, government and wider stakeholders when necessary.

Key Tasks:

1. Manage the Digital Delivery Unit including budgeting, line-managing one colleague and working closely with our digital partners and other teams across NaCTSO, CTP, government and wider external stakeholders.
2. Draw on analytics, evaluation and insight from the ProtectUK platform and wider industry to constantly review and develop the user journey.
3. Work with the wider team and suppliers to ensure the platform can host a wide range of formats (including video, images, and webinars).
4. Collaborate with members across NaCTSO, CTPHQ, the CTP network, and key external stakeholders to ensure the look, feel and experience of the platform engages our external audiences.
5. Strong quality assurance ability to ensure that ProtectUK reaches and exceeds the highest standards and security and accessibility requirements.
6. Work with commercial colleagues to ensure website hosting and data storage requirements are maintained.
7. Manage supplier relationships, holding regular check-ins and stand-ups to troubleshoot issues and frequently update coding.
8. Work with the ProtectUK Marketing and Insights and Content teams to manage pay-per-click and SEO campaigns.
9. Effectively represent ProtectUK, promoting our brand and reputation, presenting our work to relevant audiences, with confidence and knowledge of the benefit we bring to the CT Protect and Prepare mission.
10. Advocate for our shared commitment to Inclusion, Diversity and Equality in everything we do.
11. Support the wider delivery effort of CT Protect and Prepare and crisis response as part of any national CT major incident.
12. Line management responsibility within the ProtectUK team with a proactive focus and commitment on promoting and supporting team and personal development.

Vetting:
This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Security Check (enhanced) (SC(e)) level before taking up the post; with a willingness to undergo Developed Vetting (DV) once in post, if required.

How to Apply:
Click the apply now button below and start your career at the Met. Applications will be via a detailed CV, Personal Statement, and online application form. Your personal statement should outline why you are interested in the role and how your skills and experience demonstrate your suitability for the role.

Essential For The Role:

1. Proven experience (4+ years) leading large scale digital communications projects.
2. Good interpersonal skills with the ability to work effectively with people at all levels.
3. Strong understanding of digital communication and working in an agile environment.
4. Strong understanding of digital delivery models and future developments.
5. Good understanding of operating systems including Drupal, CMS, website coding, analytics and SEO.
6. Excellent writing skills, specifically for digital communications.
7. Ability to use insight and research to optimise a website to reach and engage target audiences.
8. Experience of planning and managing day-to-day activity, coordinated as part of wider organisational activity.
9. Strong track record of digital delivery.
10. Innovative and creative mind-set.