Head of Delivery - ServiceNow Partner

Linking Humans; London; On-site; GBP 100,000 - 120,000; Full time

Job description

Are you an experienced ServiceNow leader ready to take ownership of delivery excellence at one of the most ambitious partners in the ecosystem?

We are seeking a Head of Delivery to lead and scale our implementation and consulting teams, ensuring best-in-class project outcomes, delighted clients, and efficient, scalable processes across the board.

Key Responsibilities:

1. Lead the end-to-end delivery of ServiceNow projects across ITSM, ITOM, HRSD, CSM, and other key modules
2. Develop and embed delivery frameworks, methodologies, and governance structures that support rapid growth and consistent results
3. Manage and mentor a team of ServiceNow consultants, developers, and engagement leads
4. Work closely with Sales, Advisory, and Product teams to align pre-sales, scoping, and delivery approaches
5. Own resource planning, utilisation, and profitability across the delivery portfolio
6. Act as the escalation point for high-impact projects, driving resolution and client satisfaction

What We’re Looking For:

1. Proven track record in leading ServiceNow delivery teams within a partner, consultancy, or large end user environment
2. Deep knowledge of project management methodologies and Agile delivery in a ServiceNow context
3. Strong technical understanding of the ServiceNow platform and implementation lifecycle
4. Experience with resourcing, budgeting, and commercial governance of multiple simultaneous projects
5. Strong people leadership skills and a commitment to developing high-performing teams
6. Excellent stakeholder management and communication skills

What’s on Offer:

1. £100,000 – £120,000 base salary
2. Fully remote working
3. Influence and autonomy in a critical leadership role
4. Supportive culture with a clear path to board-level impact