Head of Delivery - ServiceNow Partner

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Head of Delivery - ServiceNow Partner, London

Client:

Linking Humans

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

9a650503b6fb

Job Views:

2

Posted:

30.03.2025

Expiry Date:

14.05.2025

Job Description:

Are you an experienced ServiceNow leader ready to take ownership of delivery excellence at one of the most ambitious partners in the ecosystem? We are seeking a Head of Delivery to lead and scale our implementation and consulting teams, ensuring best-in-class project outcomes, delighted clients, and efficient, scalable processes across the board.

Key Responsibilities:

1. Lead the end-to-end delivery of ServiceNow projects across ITSM, ITOM, HRSD, CSM, and other key modules
2. Develop and embed delivery frameworks, methodologies, and governance structures that support rapid growth and consistent results
3. Manage and mentor a team of ServiceNow consultants, developers, and engagement leads
4. Work closely with Sales, Advisory, and Product teams to align pre-sales, scoping, and delivery approaches
5. Own resource planning, utilisation, and profitability across the delivery portfolio
6. Act as the escalation point for high-impact projects, driving resolution and client satisfaction

What We’re Looking For:

1. Proven track record in leading ServiceNow delivery teams within a partner, consultancy, or large end user environment
2. Deep knowledge of project management methodologies and Agile delivery in a ServiceNow context
3. Strong technical understanding of the ServiceNow platform and implementation lifecycle
4. Experience with resourcing, budgeting, and commercial governance of multiple simultaneous projects
5. Strong people leadership skills and a commitment to developing high-performing teams
6. Excellent stakeholder management and communication skills

What’s on Offer:

1. Fully remote working
2. Influence and autonomy in a critical leadership role
3. Supportive culture with a clear path to board-level impact