Head Of Customer Services Laboratory Solutions (Australia & New Zealand)

Head of Customer Services Laboratory Solutions (Australia & New Zealand)

Only for registered members

Melbourne

AUD 150,000 - 200,000

Your tasks and responsibilities:

• Ensure the efficient delivery of high-quality customer service, technical support, installation, maintenance, and training for our laboratory equipment and solutions.
• Manage the performance of the service team throughout ANZ with a focus on safety, wellbeing, process compliance and service excellence.
• Ensure effective resource planning, training, collaboration and utilisation throughout ANZ.
• Develop, monitor, and manage customer satisfaction, operational and financial targets for each service team throughout ANZ.

Your experience and skills:

• Minimum of 5 years in a service management role, preferably within the laboratory, scientific equipment, or healthcare sector.
• Experience in managing and developing teams, with strong leadership, coaching, and mentoring skills.
• Excellent interpersonal skills with strong stakeholder management.
• Proven experience resolving conflict and complaints in a timely manner.
• Genuine interest and passion in providing the highest level of service.
• Strong financial and commercial acumen.
• Australian working rights are essential.