Head of Customer Service

Quickline Communications Limited; Willerby; On-site; GBP 40,000 - 80,000; Full time

Job description

We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are, and whatever you do online. So, we’re on a mission to provide just that—lightning-fast, reliable broadband that reaches the places other providers leave behind.

Our mission relies on a team full of inspiring people, and we’re looking for a Head of Customer Service with proven leadership experience in high-growth, customer-facing organisations to help us deliver exceptional service and continuously improve the customer experience.

Could that be you? If leading a high-performing customer service team gets you out of bed in the morning and delivering outstanding customer satisfaction through data-driven insights and best-in-class processes puts a smile on your face, then we would love to find out more about you.

Here’s why you’ll love this role…

1. Customer Service Operational Leadership: You’ll lead and optimise Quickline’s customer service & first-line technical support operations.
2. Customer First Strategy: You’ll drive initiatives that enhance customer loyalty and create a seamless, customer-first experience.
3. Team Development & Management: You’ll mentor and grow a high-performing team, fostering a culture of excellence and continuous improvement.
4. Technology & Systems: You’ll implement and manage cutting-edge technology to streamline operations and improve service efficiency.

Here’s why you’ll be great in this role…

1. Proven experience in customer service leadership, managing large teams and KPIs.
2. Strong track record in improving customer experience and driving continuous improvement.
3. Experience with CRM tools like Salesforce to enhance productivity.
4. Ability to manage third-party service providers and implement new systems.
5. Passionate, customer-obsessed, and thrives in a fast-paced environment.

The Benefits…

1. Pension - 5% employer / 5% employee contribution.
2. WPA Health Scheme - Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, NHS parking claim back, EAP, 24/7 remote GP service, member discounts.
3. 25 days annual leave + bank holidays, your birthday, house move and wedding day off.
4. High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.
5. Free Parking on site.
6. Regular ‘Lunch & Learns’ and company wide ‘Elevenses’ meets to discuss company direction.
7. Social Events - Summer and Christmas parties etc.
8. Thank Q Awards - Monthly £50 winner, yearly £500 winner.

… and more.

Please note: Unfortunately, we can’t offer visa sponsorship.