Head of Customer Service

We are searching for a dedicated and experienced Head of Customer Service to join a telecommunications company based in London. The successful candidate will possess excellent leadership skills, a passion for delivering exceptional customer service and the ability to drive the company's customer service strategy.

Client Details

This is a fantastic opportunity to join a growing telecommunications business who are known for their commitment to excellent customer service and a focus on employee development. This company has a significant presence in London and is recognised as an industry leader.

Description

1. Develop and implement a strategic plan for customer service
2. Manage the customer service team, including performance management and professional development
3. Drive the delivery of high-quality service across the business
4. Oversee customer complaints and ensure swift resolution
5. Collaborate with other departments to ensure a unified approach to customer service
6. Conduct regular customer service audits and reviews
7. Maintain knowledge of industry trends and best practices in customer service
8. Represent the company at industry events and forums

Profile

A successful Head of Customer Service should have:

1. A degree in Business Administration, Management or a related field
2. Proven experience in a senior customer service role within the business services sector
3. Exceptional leadership and management skills
4. A deep understanding of customer service best practices
5. Excellent communication and interpersonal skills
6. Strong strategic planning and organisational abilities

Job Offer

1. A competitive salary in the region of 60000 - 72000
2. Generous holiday allowance
3. The chance to lead a dedicated customer service team within a leading business services company
4. Fantastic opportunities for professional development
5. An inclusive and supportive company culture that values its employees

This is a fantastic opportunity for a Head of Customer Service to make a significant impact within a leading company. If you have the skills and experience we are looking for, we encourage you to apply.