Head of Customer Service

• Head of Customer Service needed for a growing telecommunications business
• Hybrid role with excellence career growth

About Our Client

This is a fantastic opportunity to join a growing telecommunications business who are known for their commitment to excellent customer service and a focus on employee development. This company has a significant presence in London and is recognised as an industry leader.

Job Description

• Develop and implement a strategic plan for customer service
• Manage the customer service team, including performance management and professional development
• Drive the delivery of high-quality service across the business
• Oversee customer complaints and ensure swift resolution
• Collaborate with other departments to ensure a unified approach to customer service
• Conduct regular customer service audits and reviews
• Maintain knowledge of industry trends and best practices in customer service
• Represent the company at industry events and forums

The Successful Applicant

A successful Head of Customer Service should have:

• A degree in Business Administration, Management or a related field
• Proven experience in a senior customer service role within the business services sector
• Exceptional leadership and management skills
• A deep understanding of customer service best practices
• Excellent communication and interpersonal skills
• Strong strategic planning and organisational abilities

What's on Offer

• A competitive salary in the region of £6000 - £72000
• Generous holiday allowance
• The chance to lead a dedicated customer service team within a leading business services company
• Fantastic opportunities for professional development
• An inclusive and supportive company culture that values its employees

This is a fantastic opportunity for a Head of Customer Service to make a significant impact within a leading company. If you have the skills and experience we are looking for, we encourage you to apply